Overview
We are looking for a talented and highly motivated individual to join Mersey and West Lancashire Teaching Hospitals NHS Trust as a Clinical Patient Safety Manager for the Division of Medicine and Urgent Care. The role involves governance and risk work, leading divisional investigations with a focus on quality improvement and learning lessons to ensure safe, high-quality care. Shortlisting Date: 15 September 2025. Interview Date: 23 September 2025.
Responsibilities
* Provide patient safety and clinical risk advice to all members of the Trust.
* Work with the Head of Risk and Integrated Governance Management team to develop processes demonstrating learning from complaints, clinical incidents and legal claims.
* Ensure staff are aware of responsibilities and have access and training to support timely reporting of incidents onto the Datix system.
* Promote consistent, accurate, and timely categorisation of incidents with Trust Managers.
* Provide expert advice, support and guidance in investigation and resolution of incidents in line with Trust SI processes and policies, ensuring mandatory timeframes are met.
* Monitor incidents via the Risk helpline and Datix; escalate to Head of Risk/Assistant Director Integrated Governance and manage in line with Trust policy.
* Ensure moderation and above incidents are reviewed, Duty of Candour requirements met, and uploaded to NRLS timely.
* Contribute to investigation of serious incidents; support staff in providing statements, chronologies and evidence.
* Line manage the Investigations Officer; ensure timely investigation meetings and ongoing monitoring of investigation timescales.
* Produce quarterly reports for Quality and Safety Committee on incidents, trends, lessons learned, and changes to practice/service.
* Produce monthly lessons-learned bulletins with claims and complaints teams; produce Serious Incident review reports for internal and external stakeholders.
* Support Head of Risk to address clinical issues related to StEIS and SUI actions with deadlines.
* Develop incident reduction strategies with Trust-wide groups and Business Units based on incident data.
Risk, Safety, Policy and Communications
* Risk: Ensure all Integrated Governance risks are assessed and recorded on the Datix Risk Register and presented to the appropriate forum.
* Safety Alerts: Disseminate patient safety alerts (e.g., MHRA), collate gap analyses, and ensure closure with evidence of compliance.
* Policy: Develop SOPs to support risk management processes, maintain risk management policies across the Trust.
* Communication: Present complex information to multidisciplinary teams; liaise with multi-professional teams in incident reviews; support Harm Review meetings; ensure staff debriefing and individual feedback where appropriate; analyse problems and implement practical solutions; liaise with clinical and non-clinical staff across the organisation.
Organisational and Management Skills
* Proficient in Microsoft Office and general computer skills; develop own skills and contribute to others' development; provide risk assessment support and action planning across Clinical staff; manage workload and investigations within deadlines; cover for Head of Risk in their absence; line manage Investigations Officer per Trust policy.
Training and Development
* Prepare training materials and participate in delivering training on patient safety, clinical risk, risk assessment and investigation management.
* Identify personal objectives and participate in performance appraisal with the Head of Risk Management.
Additional Information
MWL is an exciting and forward-thinking NHS Trust with a population served of over 600,000 and a workforce of over 9,000 across 21 sites. We support flexible working and offer a range of benefits. See the full job description for details on Equality, Diversity and Inclusion, DBS checks, sponsorship, and visa guidance.
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