Salary: £37,000 - 40,000 per year Requirements: Minimum of 3 years experience in an IT support role Strong knowledge of Microsoft 365 environments Experience supporting Windows operating systems on servers and workstations Good understanding of Active Directory and Azure Active Directory Experience administering Windows Server environments Knowledge of network troubleshooting and infrastructure support Experience supporting desktop and laptop hardware Ability to manage and prioritise multiple support requests effectively Strong communication and interpersonal skills Excellent written and spoken English Highly self-motivated with the capability to work independently and collaboratively within a team Candidates must hold a full UK driving licence and be willing to travel occasionally to other company sites as required (Desirable) Microsoft 365 Certified: Enterprise Administrator Expert (Desirable) Azure experience including AZ-104 certification (Desirable) Relevant IT degree or equivalent industry experience Responsibilities: Deliver high-quality IT support to users on-site and remotely Manage and resolve escalated service desk tickets and complex technical issues Record, track and document incidents through to resolution Prioritise incidents and requests to ensure SLA compliance Install, configure and maintain hardware and software systems Support new starter and leaver processes, including device setup and access configuration Provide basic IT guidance and support to employees as required Conduct preventative maintenance activities and system health checks Assist in managing security tools such as antivirus, email filtering and web filtering in collaboration with external IT partners Maintain and support network infrastructure, including wireless networks and remote access services Assist with data backup, restoration and disaster recovery procedures Maintain strong working relationships with third-party technology suppliers Support IT infrastructure upgrades and system improvements Contribute to business technology and systems projects Technologies: Active Directory Azure Hardware Support Microsoft 365 Network Security Web Windows Office 365 Cloud Hyper-V LAN SharePoint VPN More: We are Conquip Engineering Group, a leading UK manufacturer providing engineered equipment to major construction and infrastructure projects. We are seeking an experienced 2nd Line IT Support Technician to join our Technology team at our head office in Alton, Hampshire. We offer a supportive environment where technology plays a pivotal role in our operational excellence. By joining us, you will become part of a team that values reliability and continuous improvement. last updated 14 week of 2026