Car Park Management Team you will be required to oversee the collection of abandoned trolleys and ensure that they are quickly returned to customer pick-up points in a good clean condition.
Before applying for this role, please read the following information about this opportunity found below.
To assume responsibility for the site in the absence of the site Supervisor according to shift patterns due to Site Supervisor on rota day off, annual leave or sickness
To assist in the timely and effective completion of all reasonable requests made by your immediate Regional Manager.
Onsite cleaning duties, ensuring the site is always in a clean and presentable condition, this includes litter picking in and around the site and ensuring flower beds, car parking spaces and customer facing areas are free from litter and rubbish.
Responsible for operational performance with regard to staff under your control.
Supervise the team under your control ensuring adherence in the Supervisors absence to the companys HR policies, health and safety policies and procedures inclusive of all applicable Safe systems of work.
Motivate, train and develop a flexible team that will provide the highest standard of service to our customer minimising and non-productive time.
Ensuring all customer requirements are fulfilled whilst maximising efficiency of the labour resources provided.
Undertake the accurate recording and timely referral of timesheets to the head office.
Liaise with store managers and staff to help develop and maintain excellent working customer relationships.
As part of the Symonds UK Car Park Management Team you will be required to oversee the collection of abandoned trolleys and ensure that they are quickly returned to customer pick-up points in a good clean condition.
You will also be required to complete a weekly roster, provide training and coaching to all staff to ensure that they are able to undertake the requirements of their contracts of employment.
Where staff fail to operate by the necessary Safe system of work or breach health and safety, it is your responsibility to seek advice if retraining or disciplinary action may be applicable
Dealing with customers including customer complaints referring this to your direct line manager.
To carry out general maintenance, inspection, cleaning and repairs to the trolley fleet on site.
Responsible for the communication between the workforce and your Regional Manager
Compliance to company policies and group management systems
Please be advised this list is not exhaustive and works in conjunction with any reasonable request made by your direct line manager.The above accountabilities and main duties are provided as a guide in order to help you more effectively run the site.
The specific requirements for this role are;
Must live local to site and be able to get yourself to and from site in line with shift patterns.
Must have experience of running a small team.
Previous experience in HR and Employment Law advantageous.
Must be reliable, punctual and customer focused
To liaise with employment agencies and HR and payroll departments
Basic understanding of Information Technology systems
Full driving licence with Category BE for tug and trailer work
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