Aftersales Manager
We're seeking an experienced Aftersales Manager to lead service and warranty operations. You'll manage a team of advisors and technicians, drive workshop performance, and ensure an excellent customer experience.
Key Responsibilities
Lead the aftersales team and oversee daily operations
Handle escalated customer issues and warranty claims
Improve workshop efficiency, productivity and turnaround times
Monitor KPIs (labour hours, WIP, CSI, rework)
Ensure high standards in diagnostics, repairs and quality control
Support systems implementation and continuous improvement
Collaborate with sales and logistics for smooth vehicle handovers
About You
Proven aftersales management experience (motor trade)
Strong technical and commercial understanding
Effective leader with excellent communication skills
Organised and able to thrive in a fast-paced environment
What's on Offer
£45k + bonus
Company car, pension, and benefits