Service Desk Technician - 1st Line / 2nd Line Support
Location: Torbay / Hybrid (Max 2 days a week from home, fully in office initially)
Salary: £28,000 - £32,000 DOE
Contract: Permanent, Full-time
25 days holiday + Bank Holidays | Training Opportunities | Flexible Working Environment | Clear Career Progression
About the Company Our client is a forward-thinking business supporting organisations across the UK.
The Role They are now looking for a 1st Line Support Engineer to join their IT team. Youll be the first point of contact for technical issues, providing excellent technical support both remotely and on-site. This is a great opportunity for someone eager to grow their career into 2nd Line support and beyond.
This role is ideal for candidates with solid 1st Line experience and a willingness to take on more responsibility as they progress into 2nd Line tasks. Training and guidance will be provided to support your career development.
What Youll Do Respond to and resolve IT support requestsvia phone, email, and ticketing system
Provide technical support for Windows desktops, laptops, and Microsoft 365 applications
Assist with basic network troubleshooting and connectivity issues
Escalate complex incidents to 2nd Line or senior engineers
Maintain clear and professional communication with clients at all times
Support system updates, software installations, and user account management
What Youll Bring Experience in 1st Line IT support or a strong understanding of basic IT troubleshooting
Familiarity with Windows OS, Microsoft 365, and fundamental networking concepts
Strong problem-solving skills and ability to work independently when required
Excellent communication and client-focused attitude
Willingness to learn and progress into 2nd Line responsibilities
Desirable Extras Certifications such as Microsoft, CompTIA, or ITIL
Exposure to Active Directory, Windows Server, or networking devices
Interest in virtualisation, cloud technologies, or cyber security
Whats on Offer Clear career progression into 2nd Line and eventually 3rd Line roles
Training and support towards professional certifications
Exposure to diverse technologies and client environments
A collaborative, supportive team culture
Flexible hybrid working options
Whether youre an experienced 1st Line engineer or ready to step up, this is a fantastic opportunity to develop your IT career in a supportive environment. If youre proactive, client-focused, and eager to grow, wed love to hear from you! Apply now or get in touch for a confidential discussion.
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