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Service & Support Administrator, Chesterfield
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Client:
Cactus Search
Location:
Chesterfield, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
23cfcf983b34
Job Views:
2
Posted:
21.05.2025
Expiry Date:
05.07.2025
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Job Description:
Service & Support Administrator
Chesterfield, Derbyshire (Hybrid Working)
Circa £25k + Bonus & Benefits
Are you an organised, proactive individual with a knack for technical support and a keen eye for detail? We’re looking for a Service & Support Administrator to join our client and play a vital role in supporting our business systems and processes.
In this role, you’ll be the go-to person for day-to-day service and support across the business—triaging defects, managing access and change requests, and assisting with internal audits. It’s a hands-on position that requires excellent communication skills, a methodical mindset, and a collaborative approach.
What You’ll Be Doing
* Triaging and managing business support queries, escalating when needed to meet service levels
* Administering user access to key business systems, including onboarding, leavers, and access modifications
* Supporting internal audit activities relevant to the Administration Systems Team
* Helping organise and prioritise defects and change requests for ongoing system improvements
What We’re Looking For
Essential Skills & Experience
* A professional and positive attitude with a proactive approach to learning and change
* Excellent interpersonal skills and the ability to work effectively in a cross-functional team
* Strong organisational skills with the ability to meet deadlines and manage competing priorities
* Solid knowledge and hands-on experience with Microsoft Office—especially Excel
Desirable Skills & Experience
* Experience delivering technical support and user assistance for software applications
* Familiarity with service management tools for ticket tracking and resolution
* Previous exposure to pensions administration systems
* Software support experience
* Knowledge of the Intellipen Pensions Administration system
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