Resident liaison officer

Location: Bristol/Bath/Newport

Salary: £30,000 + staff benefits

Job Type: Full-time | Permanent


About the Role

We are recruiting a Resident Liaison Officer (RLO) to support refurbishment and improvement works within occupied social housing properties across the Bristol area.


This is a key customer-facing role, acting as the link between residents, site teams, and project management to ensure works are delivered smoothly, safely, and with minimal disruption.


Key Responsibilities

- Act as the main point of contact between residents, site teams, and project managers

- Carry out pre-start resident visits, explaining the scope and programme of works

- Issue resident letters, access schedules, and regular progress updates

- Manage resident queries, concerns, and complaints with empathy and professionalism

- Support vulnerable residents and ensure reasonable adjustments are implemented

- Organise and attend resident meetings and engagement events

- Ensure residents understand health & safety and access requirements

- Maintain accurate records of communications, access issues, and feedback