Title: Mobile Key Assist Technician
Location: Chester - Field Based
Salary: £43,181.40
Contract: Permanent - Field Worker
Hours: 36.25 a week - Mon-Fri with 585 flexible standby hours across the year
This is the job
We are looking for a Key Assist Technician to contribute to the AA business by providing a comprehensive vehicle opening, key cutting and vehicle programming service to AA members and business customers/organisations.
You will provide advice and assistance within your own area of competence, ensuring that in other cases where AA members or potential customers require assistance, they are directed to the appropriate AA service or department.
What will I be doing?
* Undertake vehicle opening, key cutting and vehicle programming services on all types and ages of vehicle, to the highest standard.
* Maintain a high level of knowledge in the field of automotive security systems, ensuring that all equipment, tooling and programming software can be used efficiently and correctly.
* Maintain an appropriate awareness of information circulated regarding technological and safety developments and how they may affect the diagnosis and repair of motor vehicles.
* Be fully conversant with all communication systems used within the Key Assist operation and ensure that all communication is maintained at a professional standard to both internal colleagues and customers.
* Generate additional sales opportunities for vehicle unlocking, key cutting and vehicle programming to ensure that income generation and productivity targets are met.
* Maintain accurate records of all jobs undertaken and ensure compliance with all laid‑down procedures to enable correct billing of customers and subsequent audits.
* Ensure all stock relating to keys, transponders and other security devices for automotive vehicles is maintained and accounted for.
* Embed Treating Customers Fairly (TCF) in the culture of the AA to deliver the six customer outcomes of right culture, right information, right delivery, right targeting, right advice, and right post‑sales treatment.
What do I need?
* Appropriate level of experience, skill and knowledge in the automotive locksmith or general locksmith industry.
* Strong verbal, numerical and communication skills.
* A full category B driving licence, with no more than 6 points.
* Natural aptitude for delivering excellent levels of customer service and the ability to deal with the general public.
Benefits
* Each year, choose your standby hours preferences to suit your lifestyle and work‑life balance.
* Van, full AA branded uniform, boots and key‑assist specific equipment provided.
* Free AA breakdown membership from day 1, 50% discount for family and friends in the first year, and discounts on other AA products.
* 25 days annual leave plus bank holidays.
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family.
* Pension scheme available up to 7% contribution.
* Access to the EV discount scheme.
* Company‑funded life assurance.
Here at the AA we understand diversity and value the difference it brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel truly belonging.
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