Torbay and South Devon NHS Foundation Trust
The ED Operational Support Worker role is a new post within the Emergency Department, combining the role of the Orderly Support worker and a Porter.
You will ensure a safe environment by maintaining a high standard of cleanliness and tidiness.
This includes the checking, maintenance and cleaning of specific equipment in and around the department.
You will also provide a comprehensive portering service for the Emergency Department, to ensure safe movement of patients, equipment, specimens etc around the Trust sites and ensure equipment is cleaned and monitored for any faults.
Elsewhere, you will be expected to work closely in partnership with the huge MDT both internally and externally to the directorate, including SWAST.
Main duties of the job
* Ensure effective communication is maintained at department level.
* To ensure safe transfers of patients within the department and outside of the department. Prioritising bed moves and x-ray transfers.
* Providing safe movement of equipment, laundry, notes, specimens etc around the trust sites.
* Work in a clinical environment maintaining its cleanliness and tidiness
* Adhering to PPE guidance and ensuring stock of this is maintained for safe working
* Assisting as required to develop the service and team to ensure high quality care is deliverable and appropriately implemented.
* Following the Department's and Trust's Policies and Protocols to ensure the safety of the department, including adhering to Health and Safety Legislation
* Maintain appropriate privacy, dignity and confidentiality with staff, patients and relatives.
* To prioritise workload in accordance to the needs of the department
* To report to nurse in charge anything that is an actual or potential risk to patients, staff, visitors or the Trust
* In accordance with Trust Policy, report any complaints, accidents or incidents to the nurse in charge
About us
Why Work With Us? High quality care is at the heart of all we do and we take great pride in the professionalism of the team and our work. Join us and be a very important asset to the team supporting staff, patients and visitors!
Job responsibilities
* Participate in team-based working using effective communication and activities to support and achieve patterns of effective working relationships, both within the Emergency Directorate and other agencies.
* To maintain a polite approach at all times to patients relatives and carers
* Be responsive to change to meet the needs of the service
* To assist patients from private vehicles to chairs / trolleys, trolleys to beds etc.
* Use of manual handling equipment.
* To work at a demanding pace throughout the whole shift.
Person Specification
Knowledge and Experience
* Able to check and maintain specialised equipment
* Ability to work under pressure
* Experience working with public
* Ability to remain calm and work under pressure in busy hospital environment
* Work independently and prioritise workload
* working in hospital environment
* Basic life support
* Food hygiene
Physical effort
* Assist patients from chairs, trolleys and beds
* Be on your feet for long periods of time, lots of walking around hospital
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Torbay and South Devon NHS Foundation Trust
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