Description Overview This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations. Key Accountabilities and Main Responsibilities You will be handling our customer enquiries via telephone, email and letter, providing a great customer experience. The role will require you to meet our customer expectations by providing a market leading customer centric service that builds excellent relationships. Demonstrate care and empathy for our customers and their needs when handling customer enquiries. Achieve high standards of quality, efficiency, and productivity. Build and maintain relationships through the delivery of customer requests within set standards. Take personal responsibility for meeting deadlines and resolving customer concerns. Demonstrate adherence to customer focus and conduct policy. Demonstrate flexibility and collaboration towards meeting customer and business needs. The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes Customer centric mindset and experience of working in customer service / administration. Ability to work to a high level of accuracy and deliver the best customer service. Demonstrate a flexible approach towards changing business needs. Professional attitude. Good IT skills. Good standard of education - Maths and English GCSE grade C