About the Role
We are building the Voice AI for skilled service businesses — an AI-powered voice assistant helping beauty, wellness, and home service entrepreneurs run and grow their operations. This is a part-time contract position (20-25 hours/week) available across major metropolitan areas in the UK.
Key Responsibilities
Conduct on-site visits and observations of target merchants (salons, spas, barbershops, tailors, nail techs, etc.).
Utilize decision trees to identify key operational areas (Revenue, Marketing, Bookings, Inventory, Personalization).
Document workflows, customer interactions, and tool usage patterns.
Test AI assistant interactions across different operational areas.
Recruit 5-10 pilot merchants monthly for live trials.
Collaborate with Community Ambassadors on research and onboarding alignment.
Important Skills
UX Research
Ethnographic Research
Field Research
Service Design
Merchant Relations
Job Benefits
Flexible work schedule (20-25 hours/week)
Competitive hourly rate
Performance-based pilot ROI bonuses
Potential for full-time conversion based on KPI achievement
Opportunity to work with cutting-edge AI technology
Direct impact on product development and merchant success
Contract
Part-Time Contractor (3 Months)