We are seeking an experienced individual who has extensive knowledge in customer service and can provide a warm and friendly welcome at the Front of House Reception, within a Central London Fitzrovia location. Within this role, you will be required to provide the highest level of client care and personal service to all associates in the client's business, which includes visitors, occupiers and internal associates.
This amazing opportunity operates in a single-person site and is on a full-time contract working Mon-Fri on a rotational shift pattern 8-5pm & 9-6pm.
The pay rate for this role is £15.61 per hour but does not include the lunch break. You will receive 28 days of annual leave, inclusive of bank holidays.
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security.
Key Responsibilities:
Provide a professional first impression, beyond client/visitor expectations
Be seen as a visible customer-focused professional by being proactive and greeting clients, guests and visitors where possible
Anticipate and action client requirements in a professional manner and provide a consistently professional service at all times
Engagement and support in customer events/promotions organised by the client for the occupiers
Issue visitor passes using the agreed sign in and out policies and procedures
Assist with helpdesk enquiries for the building and neighbouring site; acknowledging and responding within a timeframe specified by building management
Liaising with colleagues, service providers and occupiers to resolve helpdesk matters in a timely manner
Ensure the reception area is kept clean, tidy and well-presented at all times
Handle all incoming telephone calls and enquiries in an efficient and sincere manner
Monitor issuing of keys and log/reconcile accordingly as per requests
Keeping track of the 'Essential Items' available in reception and ordering when necessary
Acting as the on-site first point of contact for building matters
Oversee fire and evacuation processes, as per building instructions
Provide administrative support to Building Management when required
Person Specification:
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Is self-disciplined and can work independently using initiative
Computer literate with exemplary email etiquette.
Previous helpdesk experience preferred.
Holds a true passion for high standards of customer service delivery
Previous experience in hospitality, security or a customer service-facing role
Excellent interpersonal skills and the ability to interact with people at all levels
Consistently well presented in line with company/client standards
Looking for opportunities to enhance client/visitor experience
Clear, concise and confident communication skills which are customer service orientated with a keen eye for detail
Maintains and practices a high degree of confidentiality at all times
SIA preferable
Valid First Aid certificate preferable
5 years of verifiable work history essential
What We Offer:
A highly competitive salary within the corporate sector
CPD- Bespoke Training, Learning & Development opportunities
Licence Upskill- where applicable
Perk Box- Employee discount scheme
Laundry service for bespoke uniform
Cycle to Work Scheme
Social events and activities
Pension scheme
Employee mental health assistance helpline
Recognition schemes including our employee of the month programme
Employee HSF Scheme