Company Description
Established in November 2023, Home Instead Pocklington & Brough is dedicated to brightening the lives of older people by empowering them to live happy, fulfilled, and independent lives in the comfort of their own homes. We pride ourselves on delivering exceptional, person-centred care that truly makes a difference every day.
As part of our growing team, you’ll play a vital role in ensuring that our clients receive the highest quality care and that our Care Professionals feel supported, valued, and inspired. This is an exciting opportunity to be part of a compassionate, forward-thinking company committed to excellence and continuous growth.
Working Pattern: Monday - Friday + additional hours to meet the needs of the business
Type: Full Time
* Salary: £25,0000 - £28,000 depending on experience
Job Description
In this exciting and varied role you will:
* Understand and build effective and efficient schedules around our clients and Care Professionals.
* Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
* Be responsive to changes in the schedule and liaise with relevant team members and clients.
* Ensure client schedules are matched to their needs, with the same Care Pro and the same times each week, where possible.
* Work with the recruitment team to ensure sufficient current and future staffing levels are met.
* Work with the care team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
* Create, update and audit client care plans and assist with digital care planning.
* Support the care team with client facing activities including client Service Reviews and Quality Assurance visits.
* Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
* Maintain regular contact with Care Professionals to provide support and mentoring.
* Carry out any other duties deemed necessary for the successful operation of the business.
* Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
* Participate in the on call rota
Qualifications
The successful candidate will have the following qualifications:
* Level 3 NVQ in Health and Social Care or equivalent experience in the care sector delivering a wide range of personal care services.
* Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
* Knowledge and understanding of legislation and regulations specific to Health and Social Care.
* Good communication skills with the ability to build rapport quickly.
* Confidence in the use of care management technology including providing support and training to Care Professionals.
* Must understand the importance of confidentiality working within current legislation.
* Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
* Full driving license and means of transport within the territory to visit clients.
* Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
* Excellent attention to detail with the ability to multi-task.
* Logical and analytical skills with the ability to use initiative and meet deadlines.
* Organised and flexible to meet the needs of the business.
Closing Date: 28th November 2025