Job Description
We are looking for a dedicated and compassionate Care Coordinator to join our team, helping to deliver exceptional care to clients in their own homes. This role combines office-based coordination with hands-on support in the community
Key Responsibilities:
* Conduct service reviews and develop client support plans
* Create, update, and audit care plans using digital care planning tools
* Maintain accurate records on Home Instead software and People Planner
* Carry out client and Care Professional introductions and reviews
* Supervise and mentor Care Professionals, supporting their development
* Provide support with care calls in the community when required
* Assist with scheduling and rota management as needed
* Build strong relationships with clients, families, and external professionals
* Ensure compliance with equality, diversity, and safeguarding policies
* Support the Client Experience team and contribute to continuous service improvement
* Carry out any other duties as directed by your line manager to ensure smooth business operations
Essential Requirements:
* Strong understanding of Health & Social Care regulations
* Full-time role- Participate in on-call duties, offering out-of-hours support to clients and Care Professionals, weekdays & weekends
* Experience delivering personal care and working with MAR sheets
* Excellent communication and relationship-building skills
* Confidence using care management technology and IT systems
* Full driving licence and access to transport
* Passion for providing outstanding care and supporting independent living
* Ability to work flexibly, including evenings and weekends as part of the on-call rota
* Commitment to confidentiality and professional standards
Additional Information
If you’re someone who genuinely cares and wants to make a meaningful impact in people’s lives, we’d love to welcome you to our team at Home Instead Newport & Monmouth.
Safeguarding is central to everything we do. We’re deeply committed to the wellbeing of the adults we support, and we expect every member of our team to uphold that same standard. Please note that this role is subject to an enhanced DBS disclosure.
Join us in delivering care that’s not only professional—but personal, compassionate, and truly life-changing.