Senior Customer Service Specialist
Location: Poole, Dorset.
An exciting opportunity to deliver exceptional service within our Stellantis brand. We’re seeking a confident, experienced customer service professional to join our high‑performing Service team as a Senior Customer Service Advisor at our Poole dealership.
Job Details
Salary: Competitive, dependant on experience.
Contract: Full-time, 45 hours.
Region: Dorset.
Job reference: HG013398V1.
Responsibilities
* Be the main contact for our customers bringing their vehicles in for an MOT, repair or service and deliver an exceptional experience.
* Lead the operations on the front desk, coaching Service Advisors and Specialists.
* Delegate daily tasks accordingly, assisting the Team Leader and/or Service Manager.
* Ensure the customer database is updated and accurate.
* Support the profitability of the service department by using trained and professional sales techniques.
* Ensure customers are familiar with the variety of workshop services.
* Accurately record vehicle faults.
* Liaise with the service technicians to keep track of vehicles’ progress and ensuring the vehicle is ready for customer collection on time.
* Obtain authority and payments for repairs.
Benefits
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
* Market leading base salaries up to £33k dependent on experience, plus bonus.
* Bespoke induction and learning programme and comprehensive ongoing training throughout your career.
* Enhanced family leave benefit.
* Life Insurance.
* Bupa Healthcare Cash Plan for you and your family.
* Opportunity to join the company pension scheme.
* 25 days holiday (plus bank holidays), increasing with length of service.
* Discounts on new vehicle, used vehicle, service and parts purchases.
* Various perks and discounts with high street and online retailers and services.
Qualifications
* Effective communication skills (verbal and written) to professionally interact with customers (face to face and over the phone).
* Excellent organisation skills.
* Ability to manage time effectively to prioritise workload and meet tight deadlines.
* Self‑motivated, energetic and enthusiastic.
* Good standard of verbal and numerical reasoning.
* Core skills in computing (essential), including web systems, email and use of Excel, with a keen eye for detail.
* Previous experience in a target‑driven role.
* Experience with CDK (desirable but not essential).
* A full UK driving licence.
About the Company
Hendy Group is a family‑run business with over 80 sites along the South Coast. We aim to deliver a premium experience as we have done for 165 years, pursuing 100% customer and colleague satisfaction.
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