Job Description
About the Role
MTVH are looking for a Quality Assurance Auditor to lead on delivering a robust and effective quality assurance framework across the Customer Services Directorate. This role is key in driving service improvement, ensuring compliance with regulatory and contractual standards, and promoting a culture of continuous learning and best practice. You will undertake in-depth reviews, audits, and quality assurance visits to assess service performance and identify opportunities to raise standards and improve outcomes for customers.
Therefore, as part of the Operational Risk – Risk & Quality team, you will work collaboratively across the organisation to support teams to improve service delivery. You will analyse findings from audits and reviews, lead on action planning, and share learning across services to ensure consistent quality and best practice.
Key responsibilities
* Conduct quality assurance visits, audits, and reviews to assess service quality and compliance
* Analyse audit findings and support the completion of action plans to improve performance and reduce risk
* Build strong partnerships with internal teams and stakeholders to drive continuous improvement
* Develop and maintain systems for monitoring quality assurance, compliance, and performance
* Provide guidance and promote best practice aligned to regulatory and governance frameworks
What you'll need to succeed
* Experience working within a quality assurance or governance role in a regulated environment
* Strong understanding of compliance, risk management, and regulatory frameworks
* Excellent communication and stakeholder management skills
* Ability to analyse complex information and make objective, informed decisions
* Self-motivated with the ability to work independently, prioritise workload, and meet deadlines
Please note: This role requires an Enhanced DBS check.
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