Overview
We have a new opportunity for a Motor Claims Crime Prevention Consultant in our dedicated Linked & Organised team.
Location & Salary
Full‑time hybrid role with flexibility on office location. You must be within a 60‑minute commute of your nearest Allianz office. Pay: Circa £32,000, dependent on skills and experience. We offer flexibility, and specific arrangements can be discussed during the interview process.
Role Description
* Prevent, investigate and detect insurance claims fraud through the proactive management of the case portfolio, providing business referral support and working with external bodies such as the Insurance Fraud Bureau and other law enforcement agencies.
* Responsible for decision making regarding the retention of referrals from internal and external sources to the Claims Crime Prevention Teams, returning genuine claims urgently with constructive feedback.
* Compile mandatory intelligence searches and more advanced ad‑hoc searches as required to aid the decision whether to retain or return a claim.
* Engage with other departments, support relationships and provide technical support.
* Carry out appropriate intelligence searches to ascertain whether a claim is genuine or potentially fraudulent, involving working across all systems and databases and evaluating this data.
* Have a basic understanding of the different types of fraud scenarios and determine appropriate investigations to resolve suspicions of fraudulent activity.
* Effectively manage own development portfolio within individual authority or on referral where applicable, implementing a wide range of relevant investigative techniques, including instruction of suppliers to maximise the identification and repudiation of fraud while minimising any adverse impact upon customer experience, financial spend and company reputation.
* Where a claim is deemed potentially fraudulent, capture and highlight relevant concerns and record this information accurately.
* Update and maintain the case‑management system database and any other fraud software applications as directed.
* Identify potential linked and organised cases, as well as claims farming (KYO), and refer these to a senior level.
* Identify and highlight specific fraud trends or companies to senior level.
* Be responsible for complying with all internal, regulatory and statutory standards and controls, ensuring the requirements of the Group and regulatory bodies are met.
* Liaise with law enforcement and industry bodies on referral.
* Negotiate effectively with policyholders and third parties to conclude settlement if appropriate.
* Manage litigation and ensure cases are progressed in an effective, timely and cost‑effective manner with approval and referral to mentor or senior.
* Manage all complaints and maintain contact with customers through the complaint procedure, keeping the complaints database up to date with support from senior level.
* Manage own self‑development and contribute to 1‑to‑1s, team discussions and continuous improvement programmes.
Essential Skills
* Understanding of Motor Claims Liability.
* Demonstrate a positive and proactive approach to the customer at all times during investigation, keeping in line with TCF.
* Understand and adhere to the Data Protection Act, including section 29 requests.
* Be aware of and be able to demonstrate an understanding of claims and underwriting processes used across LV= Operations.
* Experience of negotiating with solicitors.
* Have a basic understanding of principles of insurance, money laundering and POCA.
* Be aware of personal injury claims, the MOJ/OIC process and required actions.
* Have a basic understanding of investigation principles.
* Understanding of indemnity.
* Have a basic knowledge of credit hire principles and fee structure.
* Demonstrate good communication skills both over the telephone and face to face, at all levels.
* Have a basic understanding of insurance case law relating to fraud.
Benefits
* Flexible buy/sell holiday options.
* Hybrid working.
* Annual performance‑related bonus.
* Contributory pension scheme.
* Development days.
* Discount up to 50 % on a range of insurance products including car, home and pet.
* Retail discounts.
* Volunteering days.
Our Ways of Working
We are signatories of the ABIs flexible working charter. We support hybrid work patterns that balance the needs of our customers, the business and your personal circumstances, fostering innovation, creativity and workplace well‑being.
Diversity & Inclusion
At Allianz, we prioritize diversity and inclusion, supported by numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter membership, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer. We embrace neurodiversity and welcome applications from neuro‑divergent and disabled candidates, offering tailored adjustments to ensure success.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long‑term health conditions through the Offer an Interview Scheme for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies or spoken applications.
Contact: Hr‑recruitment@allianz.co.uk. For any inquiries or to submit your application, please contact Georgie Hill.
Job Details
Seniority level: Entry level | Employment type: Full‑time | Job function: Finance and Sales | Industry: Financial Services and Insurance.
Join us – Let’s Care for Tomorrow.
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