[Royal Mail]
Job reference 335991
Pensions Payroll Administrator
From £25,008, Annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Royal Mail Sheffield
Are you highly organised with great attention to detail and a passion for delivering excellent service? We’re looking for an RMPP Pensions Payroll Administrator to join our HR Services team. You’ll play a key role in ensuring pensioner members of the Royal Mail Pension Plan receive accurate and timely payments, while contributing to exceptional service standards and continuous improvement.
About the Role
Working as part of the Pensioner Payroll team, you’ll be responsible for processing, reconciling and paying pensions on monthly and quarterly cycles. You’ll support ad hoc calculations, manage data changes, respond to member and third‑party queries, and assist with annual projects such as pension increases and P60 production. You’ll also help ensure our service meets legislative requirements, Plan rules, and Trustee‑agreed service levels.
Key Responsibilities
* Process, reconcile and pay pensioner payroll on monthly and quarterly cycles, including overseas payments.
* Calculate ad hoc payments including trivial commutations and suspended pensions.
* Manage data changes such as address updates, bank amendments, beneficiary changes and death nominations.
* Handle member queries and liaise with external stakeholders, including HMRC.
* Support annual activities including pension increase projects, child benefit entitlement reviews and P60 distribution.
* Maintain service quality in line with Plan rules and HR Services specifications.
* Contribute to continuous improvement activities aligned to PASA Gold Standard and CI frameworks.
* Take ownership of personal development to stay current with payroll legislation, processes, and pension requirements.
* Build and maintain positive working relationships with customers, clients, and internal colleagues.
About You
You’re a reliable, detail‑focused professional who enjoys working with numbers, solving problems and supporting customers. You thrive in a team environment, communicate clearly, and stay calm under deadlines.
What You’ll Bring
* A‑level education (or equivalent) with strong GCSE English and Maths.
* Ideally 2+ years’ experience in payroll (desirable but not essential).
* Experience of pensioner payroll is an advantage.
* Strong numeracy and excellent attention to detail.
* Good communication skills, both written and verbal.
* Ability to use Microsoft Office, particularly Excel and Word.
* Team‑focused attitude and flexibility to meet payroll deadlines.
* Problem‑solving skills and the ability to work accurately and efficiently.
* CIPP qualification (desirable) or willingness to work towards it.
Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions. We plan to hold interviews on 19th and 20th of March.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 8th March. Please note, this advert may close early if the appropriate number of applications has been reached.
#LI-Hybrid #LI-POST #LIMRT