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Customer Account Manager
Suffolk Safety Solutions
Permanent
39 hours per week
Benefits
* Competitive salary and benefits package.
* A key role in one of the UK's most significant infrastructure projects.
* The opportunity to deploy and shape innovative PPE systems proven at Hinkley Point C.
* The backing and expertise of two industry-leading partners: Mathias and Sons Ltd and Portable Space Ltd.
* A culture that values safety, integrity and collaboration.
Role Overview
The Customer Account Manager will lead Suffolk Safety Solutions sales and customer service at Sizewell C. The role will be heavily focussed on building trusted relationships with key stakeholders - including SZC, principal contractors, and the site's extensive supply chain - while supporting the efficient, compliant, and innovative delivery of our PPE service.
The successful candidate will be dynamic, driven and thrive in a customer-facing role, with excellent customer service skills and a confident, friendly and polite manner.
Key Responsibilities
• Serve as the key point of contact for all customer account management matters
• Proactive in understanding customer needs and sales opportunities
• Support the timely and successful delivery of our products and services.
• Identify areas for growth, innovation and implement appropriate strategies
• Ensure good communication, internally and externally of customer expectations and our ability to achieve their expectations
• Make commercial win-win decisions
• Provide accurate and timely information as needed
• Ensure swift resolution of customer complaints
• Work to agreed deadlines
Skills & Experience Required
• Must be dynamic and driven.
• Excellent customer service skills and a confident, friendly and polite manner.
• Highly organised with the ability to calmly multi-task / juggle multiple account management projects at a time.
• Strong written and verbal communication skills with an excellent telephone manner.
• A team player who possesses a positive 'can do' attitude.
• Self-motivated, able to work on your own and prioritise your workload.
• Experience in a similar role would be preferred
Personal Attributes
• Trusted and credible professional with a collaborative, solution-focused mindset.
• Adaptable and resilient, with the ability to perform in a dynamic project environment.
• Passionate about safety, innovation, and continuous improvement.
• Committed to building long-term, trust-based partnerships.
For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.