Cloud Accounting Digital Services Manager
Southwest £32,000 - £35,000 Up to 36.25 hours per week Monday - Friday Permanent
Introduction
Acorn by Synergie is recruiting a Cloud Accounting Digital Services Manager (Client-Facing) to join a Top accountancy practice in the South-West. This hybrid role supports the firmwide digital transformation agenda, leading cloud accounting solutions and mentoring the Digital Services team.
Key Duties
* Lead and deliver cloud accounting migrations to Xero and QuickBooks Online, including ledger transfers, opening balance reconciliations, bank feed setup, app integrations, and go-live support.
* Run discovery workshops to understand client needs, map current processes, and design future-state workflows.
* Manage client onboarding journeys, improving turnaround times and creating a strong first impression.
* Line-manage Digital Services team members, allocating work, coaching best practice, and overseeing quality assurance.
* Set standards for documentation, workflows, checklists, and handovers to Accounts, Tax, Payroll, and Bookkeeping teams.
* Champion high standards of data hygiene across Practice Engine and Filestore.
* Embed compliant onboarding processes, including CDD/AML through Summa Tech, and support annual review cycles.
* Work closely with Partners and Managers to scope proposals, build business cases, and present solutions to clients and internal stakeholders.
* Track outcomes, identify risks, and drive continuous improvement across digital services.
Requirements
* Minimum 5 years' experience delivering cloud accounting solutions using Xero and QuickBooks Online.
* Proven experience leading client-facing projects from discovery through to migration and post-go-live support.
* Xero and/or QuickBooks Online certifications (Advanced preferred).
* Practical knowledge of ledger migrations, bank feeds, chart of accounts design, VAT setup, and app integrations.
* Experience line-managing, mentoring, and quality-checking team members.
* Confidence using systems such as Practice Engine, Filestore, Trello (or similar), and Summa Tech.
* Knowledge of KYC/AML workflows and professional services processes.
* Familiarity with Digita and/or Sage tax suites.
* Advanced Excel skills, including Power Query.
* Excellent communication skills with the ability to explain technical concepts clearly to clients and colleagues.
What We Offer
* Up to 36.25 hours per week, hybrid and flexible working available.
* 25 days annual leave plus bank holidays.
* Annual salary review.
* Death in service 3 x annual salary.
* Access to company rewards and health scheme.
* 24-hour external Employee Assistance Programme.
* Flexible benefits including Buy and Sell holiday, Cycle to Work, Payroll Charity Giving, and Private Medical Insurance.
* Introducing clients and team member commission schemes.
* Pension 3% rising to 4% (matched up to 6% after 4 years' service).
* Enhanced maternity and paternity pay after one year's service.
Interested?
Apply now to join this innovative and supportive accountancy practice leading cloud accounting solutions across the South-West.
Acorn by Synergie acts as an employment agency for permanent recruitment.
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