We’re Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots or relax with friends and enjoy our fabulous food, drink and entertainment.
We’re on an exciting journey of growth and it’s the ideal time to join us. More than ever, we’re investing in our Venues and our people to ensure we have the best entertainment offering and the best people in the right places.
Job Description
As a Player Protection Analyst, you'll use various techniques to identify customer risk and create a comprehensive view of individual customer activity and background to support venues in making informed decisions regarding enhanced due diligence.
You will be responsible for ensuring all customers are analyzed and assessed in relation to current legislative requirements under the Proceeds of Crime Act, alongside adherence to responsible gaming guidelines and UK Gambling Commission regulations and guidelines.
Main Accountabilities and Responsibilities:
* Support the Player Protection Team Leader in matters related to safer gambling, affordability, and anti-money laundering.
* Utilize various techniques to analyze individual customer activity, risk, and background to support player protection processes.
* Identify customers whose activity may indicate problem gambling issues.
* Identify customers potentially involved in illicit activities or money laundering.
* Use data and information to support the identification of concerning customers.
* Analyze 'at risk' customers to determine their source of funding, including both digital and retail spend where appropriate.
* Liaise and consult with the Player Protection Team Leader regarding individual cases and high-risk customers.
* Make recommendations to the Team Leader regarding account management for 'at risk' customers.
* Collaborate with colleagues to ensure best practices across the team and with customers.
* Coordinate with digital, retail stakeholders, and the High-Value Customer team for high-value or cross-channel customers.
* Prepare and produce high-quality reports and documentation for the Customer Verification Manager and stakeholders.
* Stay updated with relevant legislation and industry requirements within the gambling sector.
Qualifications
* Ability to deliver high-quality customer service.
* Capability to identify risks and report appropriately.
* Experience working in a dynamic and fast-paced environment.
* Proficiency with Microsoft Office Suite.
* Analytical mindset with investigative skills.
* Attention to detail and accuracy.
* Self-motivated and results-driven.
* Strong team player with a willingness to learn new ideas and concepts.
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