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Filling most of our leadership positions internally. And offering tailor-made training programs and opportunities to work on exciting international projects. Both count. Both are us.
What we achieve together
* You will be working as part of the Vaillant Service Technical department providing technical advice to external Gas Safe registered Engineers and End Users.
* You will use your skills to interpret and explain technical information and instructions.
* You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
* You will be confident giving technical advice and will give our customer world class customer service.
* You will be target driven and your performance will be measured on achieving KPI’s.
What makes us successful together
* GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants.
* You have a passion for customer service and pride yourself on exceeding the expectations of our customers.
* You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy.
* You are computer literate having previous experience using all Microsoft applications and you have a good understanding of Salesforce.
* You have excellent communication skills and will enjoy working as part of a team.
* We would love for you to have an existing knowledge of our products; however, we do provide full product training to all members of our team.
What makes us special
* Our recently refurbished contact centre provides our employees with acomfortable modern working environmentto enjoy.
* Our contact centre is equipped withsit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
* We understand the importance of a goodwork-life balance and communicate shifts well in advance to our employees.
* Experience a range ofteam building events and competitions designed to be fun, social, and to build team spirit.
* We offer our employees anattractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
* We offer agenerous pension scheme which enables our employees to have greater financial security when they do retire.
We care about our planet and aim to work carbon-neutrally. For this reason, we can only accept online applications.
Let's save the environment together and eliminate paper applications.
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