Position Overview
Doncaster, on site Full time, Permanent £24,000 - £28,000 (DOE) 4 day working week
Benefits
* 4-day workweek with alternating Mondays/Fridays off
* Enhanced maternity and paternity
* Free on-site parking
* Casual dress
* Sick pay
* Access to SmartHealth
* Regular team events and social gatherings
Responsibilities
* Handle escalated 2nd line support incidents, including troubleshooting server systems, networks, telephony, security, cloud services and more.
* Diagnose and resolve issues related to Microsoft 365, Azure, SharePoint, Exchange, hybrid connectivity, VPNs, WiFi/guest networks, domains/DNS/Hosting.
* Assist with design, installation, maintenance and support of infrastructure (servers, storage, network devices, firewalls, access control).
* Work closely with 1st Line team to provide guidance, ensure smooth hand-over, maintain knowledge base and drive continuous improvement.
* Participate in change management, patching rollouts, service improvements and SLA/quality assurance.
* Provide expert support for telephony and VoIP systems, business mobile networks, intercoms and associated connectivity.
* Perform root-cause analysis for recurring incidents and implement corrective/preventative measures.
* Monitor system health, performance and proactively identify vulnerabilities.
* Liaise with vendors, escalates issues externally where necessary, and act as point of contact for third-party services.
* Provide occasional on‑site support when required.
* Deliver excellent customer experience and maintain professional client relationships.
Ideal Candidate
* Proven experience (typically 2-4+ years) in a 2nd line support or infrastructure support role (ideally in an MSP environment).
* Strong technical knowledge of Windows Server (2016/2019/2022), Active Directory, Azure, Microsoft 365, Exchange, SharePoint, Office 365, databases.
* Network infrastructure experience: LAN/WAN, routing/switching, VPNs, firewalls, WiFi, guest networks, DNS/DHCP.
* Experience with telephony/VoIP systems, business mobile networks, connectivity services.
* Good understanding of cybersecurity best practices, backup & continuity solutions.
* Excellent analytical, troubleshooting and diagnostic skills.
* Strong customer service and communication skills.
* Able to work under pressure and meet SLAs.
* Self‑motivated, with a willingness to mentor 1st Line engineers and help build a knowledge‑rich environment.
Desirable
* Microsoft Certified: Azure Administrator Associate, Modern Desktop Administrator, Messaging Administrator etc.
* Cisco CCNA/CCNP or equivalent networking certification.
* ITIL Foundation/Practitioner.
* Experience with RMM and PSA tools (e.g. ConnectWise, Datto, Autotask).
* Experience with CCTV, access control, analytics/AI systems.
* Strong scripting/automation skills (PowerShell, etc.) for process improvement.
Call us today on (phone number removed), to discuss this position
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