Senior Support Worker
Location: Head Office
Responsible to: Support Officer
Hours of work: 30‑37 hours per week on a shift rota basis including alternate weekend working. Flexibility on working all shifts will be required to meet the needs of the service users. Sleep‑ins are optional. (HOURS ARE NEGOTIABLE so talk to us!)
Job purpose
To provide high‑quality, person‑centred support that enables autistic people and others with diverse support needs to live fulfilling lives. The role focuses on promoting independence, choice, well‑being, and inclusion, while recognising and celebrating each individual’s strengths, preferences, and aspirations. You will be advocating on behalf of your service user and carrying out a keyworker type of role.
Job Specification
* Minimum NVQ Level 2 in Health & Social Care (or equivalent) and willing to work towards a level 3.
* Up‑to‑date mandatory training and commitment to ongoing professional development.
* Experience in supporting autistic people or individuals with diverse support needs, using strengths‑based and person‑centred approaches.
* Strong communication skills, with the ability to adapt to different communication styles and preferences.
* Values that align with KTM Care’s ethos: empathy, patience, respect, and a commitment to inclusion.
Duties and Responsibilities
* Work collaboratively with the Deputy Manager and colleagues to ensure a consistent, person‑centred approach that reflects each individual’s strengths, preferences, and goals.
* Act as a key worker, building trusting relationships with the people we support, their families, and professionals, ensuring their voices guide all decisions.
* Support individuals and families to co‑create meaningful daily routines, activities, and life plans that promote independence, well‑being, and inclusion.
* Ensure all staff understand and follow agreed approaches and strategies, maintaining consistency while adapting flexibly to individual needs.
* Facilitate workshops to strengthen staff understanding of neurodiversity and enhance an active support approach.
* Promote a “do with, not for” philosophy, encouraging skill development and independence at each person’s pace.
* Provide personal care where required, always respecting dignity, privacy, and choice.
* Use structured and evidence‑based support methods (e.g., visual supports, TEACCH strategies, or other tools chosen with the individual) to create predictability and reduce anxiety.
* Model high standards of practice and values‑led care, acting as a role model for colleagues.
* Support the induction, supervision, and training of new staff, ensuring they understand and embrace the active support philosophy.
* Ensure compliance with Care Quality Commission standards: Safe, Effective, Caring, Responsive, and Well‑led.
* Maintain accurate, respectful, and professional records, including care notes, financial documentation, and risk assessments.
* Support individuals to access their communities, enjoy day trips, and plan / go on holidays, ensuring activities reflect their interests and choices.
* Participate in handovers, team meetings, and service user meetings, ensuring clear communication and follow‑up of actions.
* Safeguard confidentiality and comply with data protection legislation at all times.
* Uphold KTM Care’s values in all professional relationships, representing the organisation positively with families, colleagues, and external agencies.
* Remain flexible and open to undertaking additional duties within the scope of the role, always guided by the needs and aspirations of the people we support.
* Attend all necessary training courses as required and be actively involved in your continued professional development.
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