Location: London, England, United Kingdom
Role: Head of Projects – FM & M&E
Overview
A leading provider of integrated Facilities Management and Mechanical & Electrical (M&E) services is seeking an experienced Head of Projects to lead and grow its London-based projects business.
This senior leadership role will take full ownership of the FM and M&E projects portfolio, including lifecycle replacement, upgrades, refurbishments and critical works across complex, operational environments. The role is responsible for driving safe, compliant and profitable delivery while developing a strong pipeline of new project opportunities within existing and new client accounts.
Purpose of the Role
* Lead and deliver the Business Unit’s FM and M&E projects strategy
* Develop and manage high-performing project teams operating within live environments
* Generate, secure and deliver a sustainable pipeline of hard FM and M&E project work
* Ensure all projects are delivered safely, on time, within budget and to agreed margins
* Maintain full compliance with statutory, contractual, QHSE and technical standards
Key Responsibilities
* Ensure the safe delivery of all FM and M&E projects through robust risk, competence and CDM management
* Recruit, develop and retain project management, engineering and commercial talent
* Identify, develop and secure FM and M&E project opportunities, including lifecycle, plant replacement, energy and compliance works
* Deliver all contractual commitments across secured projects and maintenance contracts
* Ensure projects are delivered within live, operational and critical environments with minimal disruption
* Deliver projects in line with internal governance, playbooks and client standards
* Identify, manage and mitigate all technical, statutory, health & safety and commercial risks
* Drive profitability through cost control, value engineering and effective supply-chain management
* Develop and maintain a long-term pipeline of FM and M&E project opportunities
* Collaborate with account, operations and engineering teams to identify project opportunities
* Produce case studies and support client engagement, including site visits and technical presentations
* Lead all bids, tenders and proposals for FM and M&E project work
* Generate and secure new project sales in excess of annual financial targets
* Identify opportunities through innovation, energy efficiency, compliance and emerging FM technologies
* Lead the end-to-end sales process, from solution development through to client presentations
* Build strong, long-term client and supply-chain relationships to secure repeat business
* Provide leadership input to management meetings, reporting, governance and business reviews
* Promote a strong health & safety culture and technical excellence across the projects business
* Develop team capability through mentoring, coaching and performance management
* Contribute to Business Unit and wider organisational strategy
* Manage Business Unit forecasting, P&L performance and financial controls
* Resolve contractual issues and manage upstream and downstream disputes
* Chair monthly and ad-hoc project reviews covering H&S, CDM and technical compliance
Accountabilities
* Direct accountability to the Business Unit Leader and indirect accountability to the Divisional Projects Director
* Full P&L responsibility for the FM and M&E projects Business Unit
* Line management responsibility for project managers, engineers and commercial staff
* Delivery of compliant, safe and profitable projects across FM contracts
* Compliance with all management systems, policies and procedures
* Ownership of health & safety performance across all direct and subcontracted project activities
Person Specification
Qualifications (Desirable unless stated)
* Technical qualification in Mechanical, Electrical, Building Services or Construction
* Degree-level qualification in Project Management, Construction Management or similar
* APM or PRINCE2 certification
* Strong knowledge of CDM Regulations
* SMSTS certification
* NEBOSH qualification
* CSCS card holder
* IOSH certification
Experience
* Proven track record delivering FM and M&E projects within live, operational or critical environments
* Strong background in hard FM, building services and lifecycle project delivery
* Experience developing and converting project opportunities from FM contracts
* Demonstrable P&L management experience
* Proven experience leading multi-disciplinary project teams
* Strong experience producing and managing bids, tenders and technical proposals
Skills & Aptitudes
* Strong technical understanding of M&E and FM project delivery
* Excellent stakeholder management and client-facing skills
* Commercially astute with strong negotiation capability
* Highly organised with the ability to manage multiple complex workstreams
* Innovative approach to project delivery and energy-efficient solutions
* Results-driven and quality-focused
Personal Attributes
* Credible technical leader with strong presence and integrity
* Strategic thinker with the ability to translate strategy into delivery
* Resilient, adaptable and confident in high-pressure environments
* Collaborative leadership style with the ability to influence at all levels
* High energy, self-motivated and accountable
Additional Requirements
* Willingness to travel as required across client sites to support delivery and business development
* Occasional overnight stays may be required