About Landmark Theatres
Landmark Theatres is a portfolio of regional venues in North Devon and Peterborough receiving a wide variety of arts and cultural opportunities for local communities. This includes major touring productions, high-profile live music acts, big-name stand-up comedy, dance, superb theatre and new writing. We also produce high-quality Musicals, Drama and Family productions including our annual family Pantomime in Peterborough.
Our venues consist of: Queen Theatre, Barnstaple (650 seats), Landmark Theatre, Ilfracombe (450 seats), the New Theatre Peterborough (1,100 seats) and the Key Theatre Peterborough (112 & 360 seats). We are the largest new theatre entrant to Arts Council England's National Portfolio (23-26) and are working with a number of high-quality partners such as Birmingham Royal Ballet, The National Theatre and Paines Plough.
We receive an annual grant of £1 million a year for the current three-year funding cycle from 2023-24 to 2025-26 to ensure that Landmark Theatres can deliver an ambitious artistic mission, driving quality work, inspiring and developing new talent for and with the audience we serve across North Devon and Peterborough. This funding is a great vote of confidence in our potential to deliver to areas previously underinvested in culturally. We are now building a new producing theatre organisation outside London - for the first time in a generation.
The company has strong foundations in generating income as commercially driven businesses, driving trade and strong attendance. But newly found relationships with key stakeholders such ACE have broadened the companies' ambitions against their Let's Create Strategy.
We pride ourselves on an in-depth understanding of the locations in which we operate. Working in areas of lower cultural engagement across the UK. We are respectful and responsive to local priorities, deliver innovation and work in partnership to empower our communities. We deliver a breadth of creative activities and ways in which our communities can engage whether that be as an audience member, participant, decision maker or through developing talent.
landmarktheatres.co.uk/
Landmark Theatres is a value-led organisation: innovate, include, collaborate, empower, sustain. We are committed to being diverse and inclusive and to making our workforce representative of different backgrounds and experiences of the communities we serve.
LANDMARK THEATRES LTD
Job description
Job Title: Operations Manager
Responsible to: Head of Customer and Commercial
Place of Work: North Devon- Barnstaple and Ilfracombe
Hours of Work: 40 hours per week
Salary: £36,000 per annum
Contract: Permanent
Annual Leave: 33 days per annum (including bank holidays)
Pension: Company Pension Scheme available
Start Date: As soon as possible
Closing Date: 14th November 2025, 5:00 pm.
The role is subject to a 6-month probation period to ensure the successful candidate is suitably supported to carry out their duties. For this role we would require a 1-month notice period.
Access
As a value-led organisation committed to diversity and inclusivity, Landmark Theatres encourages its employees to implement and adhere to the provisions of the Equality Act 2010.
OVERVIEW OF THE ROLE
The Operations Manager oversees all Front of House, Hospitality, and Venue Operations across North Devon Theatres. You'll ensure smooth day-to-day delivery, exceptional customer service, and compliance with all Health & Safety, fire safety, and licensing standards.
Working closely with the Buildings & Facilities Manager, you'll maintain safe, efficient venues while maximising commercial performance across bars, cafes, and events. This is a hands-on leadership role for someone who thrives in a busy, creative environment and is passionate about delivering excellent visitor experiences.
Key Responsibilities
Operations & Compliance
Manage all Front of House, Hospitality, and Venue Operations to deliver safe, efficient, and customer-focused services.
Oversee Health & Safety, fire safety, and licensing compliance; act as Duty Manager on a rota basis.
Ensure building safety, security, and maintenance in collaboration with facilities and technical teams.
Drive operational excellence by reviewing and improving systems, policies, and service standards.
Manage budgets, stock, and suppliers to maximise profitability and sustainability.
Team Leadership
Lead, motivate, and develop Front of House and Duty Management teams.
Oversee recruitment, rotas, training, and performance management.
Promote a positive, inclusive culture focused on customer care, professionalism, and teamwork.
Manage volunteers, ensuring alignment with Landmark's values and policies.
Customer Experience
Champion a welcoming, inclusive visitor experience reflecting Landmark's values.
Respond to customer feedback and resolve issues promptly.
Support accessible performances (e.g., BSL, captioned, and audio-described shows).
Commercial & Business Development
Maximise income from bars, cafes, hires, and events.
Collaborate across teams to deliver high-quality commercial initiatives aligned with Landmark's brand.
Maintain strong supplier relationships and cost control measures.
Facilities & Sustainability
Ensure public and backstage areas are safe, clean, and well presented.
Coordinate maintenance, repairs, and contractor access.
Lead environmentally responsible practices to reduce waste and improve efficiency.
Person Specification
Essential
* Proven experience in operations or venue management (theatre, arts, hospitality, or events).
* Strong knowledge of Health & Safety, fire safety, licensing, and food hygiene regulations.
* Experience managing teams, rotas, and budgets.
* Excellent organisational, communication, and interpersonal skills.
* Financial acumen with experience in stock control and income generation.
* IT proficiency, including Microsoft Office and management systems.
* Flexible availability for evenings, weekends, and public holidays.
Desirable
* Knowledge of Spektrix or other ticketing/event systems.
* Qualifications in first aid, fire safety, or Health & Safety.
* Personal licence holder.
* Experience supporting accessibility initiatives.
Our Values
At Landmark Theatres, we innovate, include, collaborate, empower, and sustain - ensuring every experience, on or off stage, reflects these principles.
The job description for this position may be reviewed and amended to incorporate the future needs of the department and organisation. This job description is intended as a guide to the nature of the work required of this position. It is neither wholly comprehensive nor restrictive and is subject to review.
Landmark Theatres Ltd is committed to being a diverse and inclusive organisation and we are keen to make our workforce more representative of different backgrounds and experiences of the communities we serve. We work to remove barriers and pride ourselves on giving opportunities to people of all walks of like and all class backgrounds. We welcome applications from people who are under-represented in our organisation and/or arts organisations in general.
Landmark Theatres Ltd is committed to safeguarding the welfare of participants and partners. Applicants will be asked about any previous convictions, cautions, and reprimands, including those that are considered 'spent' as defined by the Rehabilitation Offenders Act 1974 (Exceptions) Order 1975 (Amended 2013). The successful candidate must be willing to undergo an enhanced Disclosure and Barring Service check (at Landmark's expense) if a job offer is made subject to this being obtained.
All applicants will receive a response regardless of the shortlisting outcome.