Contract Type: 3-Month Contract initially (with potential 3-month extension)
Working Hours: Monday to Friday, 8:30 AM - 5:00 PM
Location: Waterside Heathrow & all 5 days onsite
About the Role:
We are seeking a dedicated and customer-focused Customer Service Advisor to join our client's mini contact centre team. You will be the first point of contact for a wide range of customer queries, handling between 50 and 100 calls per day. This is a fast-paced role requiring excellent communication skills and a calm, solution-oriented approach.Key Responsibilities:
* Handle inbound customer calls efficiently and professionally.
* Assist with password resets and access issues related to our ecosystem.
* Deliver accurate information and resolve queries in a timely manner.
* Maintain records of customer interactions and follow up as needed.
* Participate in training sessions to stay updated on systems and processes.
What We Offer:
* Structured training to ensure you're confident in your role.
* A supportive team environment.
* Potential for contract extension based on performance and business needs.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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