Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations.
As an IT solutions provider, storm delivers best-of-breed solutions, from hardware and software to networking, cloud and support services, we deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades.
With a growing team across account management, pre-sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.
What You'll Be Doing
As a Sales Support Executive you'll be working with our Sales team, supporting them in the growth of their business with an array of tasks. We are looking for a strong candidate to join our exciting team where you will be trained and encouraged to reach your potential.
In-depth training programme including induction to Storm as a company, the industry we operate in and the products and services we sell
Quote management and administration for a portfolio of key customers
Working in conjunction with the Sales team to ensure all quotes are effectively raised and orders placed
Working with manufacturers to apply for and negotiate special price discounts for the team and customers
Handling any queries relating to the fulfilment of customer orders
Delivering against pre-defined customer service level agreements
Owning the quote process and feeding back updates at key stages to the account managers
Responsibility for customer backlog reports; lead times; delivery performance; sales order creation; customer information provision; customer service, relationship building; reporting
Identifying process improvements that improve business efficiency and profitability
Interaction and relationship building internally with key supply chain contacts and externally with customers
Managing customer returns and ensuring timely resolution in line with company policies
The Skills You'll Need
We are looking for someone with ideally 2 years' experience within an Account Management focused role or Sales Support role with another reseller.
Well-presented and confident
Possesses strong communication skills
A good understanding of the channel and our market is essential
Proven track record of working as part of a team in a fast-paced sales environment
action oriented and full of energy for the things you see as challenging
Not fearful of acting with a minimum of planning
Dedicated to meeting the expectations and requirements of internal and external customers
Gets first-hand customer information and uses it for improvements in products and services
Establishes and maintains effective relationships with customers and gains their trust and respect
Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation
Provides individuals with information so that they can make accurate decisions
What We Offer
Working hours Monday – Friday 9am – 5:30pm
20 days annual leave plus 10 personal days and an extra half day off on your birthday.
Enhanced Workplace Pension
Day off each year to work with a charity of your choice
Subsidised on-site Kitchen with an incredible chef offering breakfast and lunch every day
Successful applicants will need to undertake an enhanced Disclosure and Barring Service (DBS) check upon starting your employment with us.
Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive.