Scheme Manager – trendnexus sdn bhd
Are you passionate about making a difference in people’s lives? Are you an enthusiastic and driven individual with a proven ability to deliver exceptional customer service in a supported housing environment? Do you possess a strong commitment to empowering individuals to lead independent lives within their communities? We have an exciting opportunity for you!
At bpha we are seeking a dedicated and proactive Independent Living Scheme Manager, who is self‑motivated to oversee and manage one of our Independent Living Schemes in Cambridge. This site‑based role is pivotal in creating a welcoming and inclusive environment for our customers. Working 37 hours per week, we offer flexible arrangements from Monday to Friday. A full driving licence is preferred but not essential.
As an Independent Living Scheme Manager, you will be
* Leading the effective housing management of an Independent Living Scheme, ensuring a high standard of service delivery.
* Conducting assessments to understand the housing and support needs of prospective and current customers, enabling successful tenancy sustainment.
* Managing scheme budgets and developing actionable plans to meet service objectives.
* Collaborating with external agencies to enhance the support provided to our customers.
* Addressing housing‑related issues including rent arrears, antisocial behaviour, safeguarding, and maintenance working with social rented and shared ownership customers.
* Ensuring compliance with health and safety regulations and overseeing facility maintenance.
We love to meet someone with
* A genuine passion for supporting others, demonstrating empathy and compassion.
* Knowledge, experience and understanding of intensive housing management, social rent, leaseholds and tenancy management issues.
* Knowledge of professional boundaries, safeguarding principles and managing antisocial behaviour case work.
* Strong experience in providing person‑centred support, particularly for individuals with complex needs.
* Excellent communication skills, both verbal and written, along with strong IT literacy.
* Confidence to work independently, with effective risk assessment and support planning capabilities.
* Exceptional organisational skills, with the ability to manage a busy and diverse workload.
Desirable
* Experience in housing management or a related field.
* Knowledge of health and safety in housing environments.
* Housing qualification (or equivalent experience).
Special Requirements
* This role requires an Enhanced DBS check.
Our Values
* We take responsibility: We do what we say and are accountable for our actions.
* We show empathy: We respect and listen to every colleague and customer.
* We are better together: We value diversity and achieve more as one team.
* We are ambitious: We strive for excellence and make a positive difference.
What We Offer You
* A competitive salary from £33,000
* Cycle to Work Scheme
* Retail Discounts
* 28 Days Annual Leave + Bank Holidays
* Professional Development OpportunitiesPrivate Health Care
* Employee Assistance Programme
* Generous Pension Scheme
Employment Details
* Seniority Level: Mid‑Senior level
* Employment Type: Full‑time
* Job Function: Other
* Industries: Individual and Family Services
Please note that applications will be reviewed as received and bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre‑employment screening, including DBS check and references.
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