We're Hiring: Relationship Officer role for an International Bank based in London | Long Term Contract
We are currently looking for a proactive and customer-focused Relationship Officer to join a reputed banking institution based in London. This role is ideal for candidates who enjoy building strong client relationships and delivering excellent financial solutions.
📍 Location: London, Reading, Tooting, Harrow
🏦 Industry: Banking & Financial Services
💼 Role: Relationship Officer
Key Responsibilities:
Build and maintain strong relationships with retail / corporate clients
Understand client financial needs and recommend suitable banking products
Manage a portfolio of clients to ensure retention and growth
Support customers with account services, lending, and investment products
Ensure compliance with banking regulations and internal policies
Collaborate with internal teams to deliver seamless client service
Key Requirements:
Previous experience in banking, relationship management, or financial services
Strong communication and interpersonal skills
Good understanding of banking products and customer service standards
Ability to meet targets and manage client expectations
Right to work in the UK
KEY PERFORMANCE INDICATORS
Every RO who joins the Bank is expected to meet the parameters in line with the Bank's strategy, including but not limited to the following:
Engaging with customers through physical meetings, as well as by calling them.
Documenting the outcome of such meetings
Actioning on tasks assigned to them within stipulated timeline
Generate incremental business by acquiring new customers, as well as from existing customer base mapped to them
Increasing product penetration to customers by offering NRE/NRO Accounts, UK Personal Bank account, Time deposits linked to the NRE/NRO/UK Personal Bank account, NR Home Loan, I-Direct (demat) account etc.
Cross sell of all suitable products which are being offered by Bank UK, as per the Bank's approved framework