We currently have an exciting opportunity to join our growing Customer Service Team as a Customer Service Representative – In Warranty on a Part Time, Fixed Term Contract until August 2026.
Our Customer Service Team is at the heart of our business, ensuring every customer receives an exceptional journey. You’ll be part of a highly skilled team who provide technical support, resolve issues, and arrange service visits – always aiming for first-time resolution.
This is a fast-paced call centre environment where you’ll be supporting customers via telephone and email, combining excellent customer care with strong technical knowledge.
What You’ll Be Doing
* Delivering excellent customer service by handling enquiries and complaints professionally.
* Providing technical advice, fault finding, and scheduling service appointments.
* Communicating confidently and effectively with customers.
* Maintaining accurate customer records.
* Supporting other areas of the contact centre during busy periods.
* Promoting and living our safety-first culture.
* Identifying issues, finding solutions, and continuously improving how we work.
What We’re Looking For
Experience:
* Strong customer orientation and proven experience in a customer-facing role.
* Background in handling service-related queries within a quality framework.
Skills:
* Excellent technical ability.
* Strong communication skills (verbal and written).
* Ability to handle difficult situations with professionalism and empathy.
* Goal-oriented with sound judgement and initiative.
* Strong team player with high attention to detail.
Behaviours & Attitudes:
* Patient, compassionate, and empathetic.
* Positive, confident, and resilient.
* Self-motivated, ambitious, and adaptable.
* A collaborative team player with a strong work ethic.
What Your Colleagues Say About You
* A problem-solver with great ideas and solutions.
* An excellent communicator who engages at all levels.
* Highly organised, methodical, and detail-oriented.
Our Values
* Cultivates Innovation – Always curious.
* Active Learner – Continuously growing capability.
* Collaborates – Share knowledge and skills.
* Plans and Aligns – Purposeful and focused.
Why Join Us?
At Fortune Brands, we don’t just reward results – we value how you contribute to our success. With a pay-for-performance culture, a supportive team environment, and opportunities to grow, this is the place to build a rewarding career.
The Benefits
* 33 days holiday (including Bank Holidays)
* Annual Incentive Plan Bonus
* Employee Assistance Programme & Health & Wellbeing support
* Life Assurance & Pension Plan
* High Street Reward Scheme & Refer a Friend Programme
* Free Parking & Eye Care support for frequent technology users
* Flexible working model
* Employee Recognition Programme
Our Hiring Process
1. Initial discussion with our Resourcing Team
2. On-site interview process (1–2 stages depending on role).
3. Successful candidates will receive confirmation and start date details.
If you haven’t heard back within 4 weeks, please consider your application unsuccessful. Due to high volumes, individual feedback cannot be provided.
Please note – we are unable to offer sponsorship on this role.
Be part of our journey – apply today and help us deliver outstanding service, every time.