Job Title
Facilities Assistant
Job Description Summary
Job Description
Facilities Assistant
GOS - Facilities Management
Brighton
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm's 52,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world.
Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.
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Role Purpose:
The overall responsibility of this role is to deliver first-class customer service to our client and, ultimately their clients.
Core Responsibilities:
* Make sure the client receives efficient, professional and friendly service always.
* Work closely with Reception, provide support during busy times or when cover is required.
* Work with C&W to manage work orders requested by the client, escalating any failings to the line manager and C&W, so the impact on the client can be minimal.
* Evaluate each job request and any jobs within the scope of capability, making sure to close them quickly and efficiently; these jobs would include light bulb changing, minor plumbing, decorating, furniture or equipment building/moving, and equipment services.
* Ensure service operational excellence is achieved on all requests in a timely manner.
* Complete daily / weekly building checks and stock audit.
* Log and monitor all operational requests through to completion via FAMIS.
* Update the Proactive Job Register on a weekly basis and email it to CW Helpdesk.
* Maintain a Property interior report of any jobs completed or escalating to the help desk.
* Work from other client sites when required.
* Cover Reception during unplanned and annual leave.
Meeting Room, Office, Desks
* Prepare meeting room setups / check desks and offices, ensure IT kits are working and remove any personal belongings from the previous users.
* Check photocopiers on daily basis, report breakdowns or stock requirements
Health & Safety and HR
* Regularly review the CW H&S Policies, including Risk Assessments, Electrical Register, PPE Records, Contractor Evaluation and site induction forms.
* Ensure all accidents are recorded properly via the CW Risk and Compliance Merdian.
* Report grievances and disciplinary or welfare matters to the Area Manager.
* To report overtime, sickness and absenteeism to the Area Manager.
Personal Specification
* Excellent interpersonal skills with the ability to establish strong working relationships with clients, suppliers, visitors and colleagues
* Excellent personal presentation; this includes smart dress at all times and PPE when required for tasks.
* Strong organisational skills.
* To be helpful and have an excellent knowledge of the site.
* Flexibility; provide support to the on-site team as required.
We foster a culture of inclusion that embraces the unique strengths, perspectives, and experiences of all our employees. We firmly believe that our diversity enhances our team's capabilities, leading to improved decision-making, innovation, and business outcomes. If you have any reservations about applying, please don't hesitate to reach out to your local recruiter for additional information.
INCO: "Cushman & Wakefield"