A large national Property maintenance company, is looking for an experienced Resident Liaison Officer to be based at a large mobile site in and around the area of St Albans. This is a fantastic role for the right person to join an established maintenance team working.
Resident Liaison Officer : St Albans Area : Permanent, Full:Time
Are you a compassionate, proactive individual with excellent communication skills, looking to make a real difference in residents lives? Join our team in St Albans.
The Role: Working on a social housing contract based in St Albans, delivering planned maintenance to residents. Youll be the primary point of contact for residents during building repairs, ensuring theyre informed, valued, and their feedback leads to continuous service improvement. This involves assisting vulnerable residents, managing complaints, and organizing consultations.
Key Accountabilities will include: Support the Supervisor in the construction of programme of works per annum as well as the operational team in the delivery of programmes on time
Give clear understanding of works to occur to the tenants and issue notices for access informing the site team of any reasonable adjustments required
Maintain a complaints procedure and deal with disputes and damage claims.
About You: We need someone caring and empathetic, with strong RLO experience and the ability to adapt to individual needs.
Requirements:
* Experience with vulnerable residents and planned maintenance to residents is essential.
* Full Clean UK Driving Licence, car/ allowance provided
Benefits:
* Salary: GBP32,000 per annum
* Company Vehicle
* Paid Volunteer Day
If this opportunity interests you, wed love to hear from you
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.