Overview
Sexual Health Services are commissioned by the Local Authority and we provide regular activity reports for statistical analysis and payment purposes.
The key function of this role is checking and entering data into our EPR to ensure that data is of high quality, accurate and a true reflection of the clinical activity undertaken prior to submission to the Local Authority.
Responsibilities
* Electronically register all patients who attend clinics, ensure all personal details are correct, issue a patient identifiable number and, where necessary, prepare a case file.
* Monitor and co-ordinate incoming telephone calls i.e., to receive and relay messages, to provide basic information as per guidelines when making patient appointments. To provide non-clinical information in response to routine enquiries i.e., when to attend for an STI screen, a smear, or a blood test. Dealing with enquiries and personal callers and re-directing medical/clinical enquiries to the appropriate staff member/team.
* To manage patient appointments, letters etc using the dedicated software system ‘Lilie’.
* Ensuring accuracy of data prior to submissions to Local Authority
* Record written basic information in client notes in a clear, concise manner i.e., recording if a patient DNA’s an appointment
* Attend to mail, redirecting and distributing correspondence as required.
* Scan patient reports, prescriptions, and letters to the dedicated software system ‘Lilie’.
* Ensure/check patients are sent an SMS to remind them of their appointments in order to reduce the number of DNAs (did not attend) using the Lilie SMS texting system and bring to the attention of the Senior Receptionist or Admin Manager if texts are not sent.
Values
CARING
We work in an open and transparent way, support each other, and show kindness and compassion to ourselves and others.
SAFE
We do our job well, strive to learn and do things better, whilst taking responsibility for the quality, safety and effectiveness of our actions.
RESPECTFUL
We see people as individuals. We are open, honest and treat everyone with dignity and respect.
This advert closes on Thursday 19 Mar 2026
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