Job Title: Sales Administrator
Department: Finance
Location: Hybrid (split between site-based and home-working)
Country: UK
Level: Individual Contributor
Reports to: Senior Revenue Administrator
Responsible for: N/A
Contract Type: Permanent / Full-time
Contracted Hours/Days: 37.5 hours / 5 days per week
About Us
At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum.
Purpose of the Role
The Sales Administrator provides comprehensive sales administration support to the Sales team, acting as a key liaison between Sales and cross-functional departments including Operations and Finance. The role ensures accurate order processing, revenue integrity and efficient coordination of sales activities, supporting the smooth and effective management of customer accounts globally.
Key Responsibilities
The following outlines the principal responsibilities of the role. This list is not exhaustive and may be updated to reflect business needs, provided it remains aligned with the overall purpose of the position.
Responsibility Area 1: Sales Order Processing
* Accurately process all sales orders, received from Sales, on a daily basis.
* Enter, maintain and manage sales orders in Sage and Salesforce.
* Maintain accurate asset records in Halo.
* Ensure all required documentation is complete and compliant prior to product shipment.
* Prepare shipping documentation and liaise with couriers to ensure timely dispatch.
* Proactively monitor open sales orders and resolve discrepancies with Sales, Finance or Operations.
* Produce weekly Open Sales Order reports for Finance and Sales.
* Raise monthly reports for Sales to highlight expiring warranties and licences to support revenue retention.
* Raise invoices for repairs based on quotes issued by the Support team.
* Liaise with customers regarding shipping updates, invoices and credit notes.
* Take credit card payments over the phone and checking BACS payments with Finance team.
* Request credit checks where required.
* Distribute software access links to new customers.
Responsibility Area 2: Trial Stock Management
* Manage and track all trial stock to ensure accurate inventory records.
* Process and ship trial agreements in a timely manner.
* Work with the Sales team to ensure trial stock is returned on time.
* Escalate potential stock losses or delays appropriately.
Responsibility Area 3: Data, Systems & Operational Support
* Maintain accurate product and customer data within Salesforce and associated systems.
* Manage inbound leads and distribute them to the appropriate Sales representative.
* Provide additional reports as and when required.
* Identify opportunities to improve processes, accuracy and efficiency across order-to-invoice workflows.
Learning and development
* We encourage continuous professional development and support learning through on-the-job experience, feedback and access to relevant training opportunities. You are expected to take ownership of your development and maintain up-to-date knowledge of sector trends, technology and best practice relevant to your role.
Qualifications, Skills and Experience
Essential
* Working knowledge of Sage, Salesforce.com, Halo and MS Office.
* Strong organisational skills with the ability to prioritise effectively and meet deadlines.
* Ability to work independently and collaboratively within a small team environment.
* Excellent attention to detail and high level of numerical accuracy.
* Ability to adapt to changes.
* Strong problem-solving and critical thinking skills.
* Clear and confident communication skills with the ability to build effective working relationships across departments.
* Adaptable and comfortable working in a dynamic, growing business.
* Demonstrates a growth mindset, curiosity and commitment to continuous improvement.
* Strong emotional intelligence, including self-awareness, empathy and sound judgement.
Desirable
* Experience in a similar revenue, sales administration or finance support role.
* Additional language skills.