Overview
Join to apply for the Claims Adjuster - Property role at AXA XL.
Ipswich, UK.
At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.
Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. We focus on excellence and creating a culture of continuous improvement. We build an environment that fosters collaboration, customer service and colleague development, and we work to empower a team of passionate and innovative claims experts who drive for improvement.
As a Claims Adjuster, you will play a critical role in the Property claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to the claims management.
Responsibilities
What will your essential responsibilities include?
Competent and efficient handling of all aspects of London Market Property Claims within the job holder’s authority (and above the job holder’s personal authority under the referral system) to good technical standards and quality, including:
* Legal and policy liability assessment
* Estimating
* Investigation, coverage analysis, negotiation, settlement and defence including litigation management
* Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders
* Provide excellent customer service to policyholders and brokers. Continually identify areas where customer experience can be improved
* Supporting Underwriting teams and key stakeholders in connection with claim trends, marketing and business development
* Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitability
You will report to the Claims Manager - Property.
Qualifications
We’re looking for someone who has these abilities and skills:
* Previous experience of property policy interpretation and/or claims handling experience, ideally including commercial property claims
* Previous experience of handling London market claims (including knowledge of ECF) will be highly beneficial
* Understanding how the Claims function operates, including the lifecycle of the claim
* Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured
* Delivering prompt, fair, innovative and accurate claims service enhancing excellent broker and client relationships
* Creating a common understanding for both parties, taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action
* Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives
* Uses relevant data to gain buy-in and support in setting and implementing case strategy
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another and our business to move forward and succeed.
* Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
* Robust support for Flexible Working Arrangements
* Enhanced family-friendly leave benefits
* Named to the Diversity Best Practices Index
* Signatory to the UK Women in Finance Charter
Total Rewards
AXA XL’s Reward program covers your health, wellbeing, lifestyle and financial security with competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
* Valuing nature: We’re committed to protecting and restoring nature by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of plans.
* Addressing climate change: We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
* Integrating ESG: Incorporating ESG considerations into internal processes and practices to build resilience.
* AXA Hearts in Action: volunteering and charitable giving programs, including our Matching Gifts program, Volunteering Leave, and Global Day of Giving.
For more information, see axaxl.com/sustainability. AXA XL is an Equal Opportunity Employer.
Who we are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business — property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Job details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Finance and Sales
* Industries: Insurance
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