Job Description
đź“Ť Willenhall (WV13) | Office-based
đź’° Salary : ÂŁ27,000
🕒 Full-time | Monday–Thursday 8.30–5pm, Friday 8.30–4pm
We are looking for a confident and organised Customer Service & Aftersales Administrator to join an established business in the heating and manufacturing sector. This is a great role for someone who enjoys problem-solving, speaking with customers, and supporting internal teams.
What you’ll be doing
You will be working in the sales office providing support to the customer service & aftersales operations, including :
* Managing returns and aftersales activity (returns portal & dashboard)
* Handling NCRs
* Communicating with customers via email and phone
* Supporting internal departments to resolve queries
* Providing excellent customer care and aftersales support Aftersales Role JD
What we’re looking for
* Strong communication skills (written & verbal)
* Good time management and organisational skills
* Excellent customer service mindset
* Confident phone manner and professional email etiquette
* Ability to work independently and also collaborate within a team Aftersales Role JD
* ...
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