Salary: £24,500 - 24,500 per year Requirements: Excellent interpersonal and communication skills with a strong customer service focus A hands-on, flexible, and proactive attitude with a willingness to learn Strong problem-solving skills and a methodical approach to issue diagnosis The ability to work well independently and as part of a team Strong organisational and time management skills Good working knowledge of Microsoft Windows (client devices) Understanding of Microsoft Exchange and Active Directory (Users and Computers) Experience supporting mobile devices and applications across Microsoft, Apple, and Android platforms (desirable) A full UK driving licence and access to your own transport 1-3 years experience in a customer-facing support role, ideally within a technology environment A people-oriented approach with the ability to build strong working relationships Responsibilities: Acting as the first point of contact for all IT-related issues prior to escalation Providing support to users in person, over the phone, and via chat or email Capturing, recording, and resolving technical issues in a timely and professional manner Maintaining accurate records of issues, actions taken, and resolutions Taking ownership of user issues and seeing them through to completion where possible Adhering to agreed Service Level Agreements (SLAs) Maintaining the IT asset database, ensuring accurate records, cost control, and asset availability Supporting flexibility with varying day-shift patterns Assisting with and contributing to strategic IT projects as directed by the Service Desk Manager Identifying and reporting recurring issues or trends to support continuous improvement Completing additional ad hoc tasks as required Technologies: Active Directory Android Support ITIL Mobile Windows More: We are a well-established and forward-thinking organisation located in East Riding of Yorkshire, offering a salary of £24,500. As part of our IT team, the Junior IT Support Technician will have the opportunity to make an immediate impact while developing technical skills in a structured, ITIL-aligned service desk environment. We pride ourselves on our supportive IT team and provide exposure to a broad range of technologies, ensuring opportunities for both personal and professional growth. last updated 5 week of 2026