Description We’re looking for an experienced Administrator to support our Distribution Centre based in Bridgend What’s the opportunity? As part of the admin distribution team, you’ll work with a great bunch of people with one simple aim…to get our customer’s orders to them by proactively dealing with customer queries and supporting the team with administrative support. What does the role involve? Deal with customer queries promptly providing excellent customer service Produce daily delivery schedules to ensure customers receive their orders on time Complete pick lists and despatch notes of customer orders Update and process customer orders through the system Where necessary, confirm unsuccessful deliveries and arrange follow up to ensure the successful delivery of customer orders Monitor and report on stock in and out of the warehouse Maintain filing systems for all administration and customer correspondence to ensure ease of access to information when required in line with GDPR Admin support for DC Management team Pro-actively contributes to the day-to-day management of Health & Safety within the Distribution Centre Supports site managers with inputting key data on board reports with 100% accuracy Scanning of documents and send to relevant internal teams Who are we looking for? If you’re all about working as part of a team, helping and supporting to make sure our customers receive their product in perfect condition then you could be brilliant for the role. We’re looking for someone with the following qualities: Experience within an admin role Excellent organisational skills and attention to detail Good communication and interpersonal skills Ability to follow process and procedures Strives to achieve the highest level of customer satisfaction Hard working Team player What’s in it for you? Competitive salary 33 days holidays including bank holidays Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more! Colleague Discount Career progression Long service awards Enhanced Maternity, Paternity and Adoption Leave Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics Medicash – low cost health plans Virtual GP – Access to a GP service 24/7 Salary finance scheme Pension Scheme Death in Service Life assurance About ScS We are one of the UK’s leading sofa specialists, and you can find us on numerous retail parks all over the country. We have over 100 retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry and a support centre based in Sunderland. For over a century, ScS has been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice. Our primary product focus helping customers to create the home they’ll love and that’s where you come in… At ScS, we are committed to fostering an inclusive and equitable workplace where everyone feels valued and respected. We believe that diversity in our workforce strengthens our company, sparks innovation, and drives success. We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender, age, religion, disability, sexual orientation, and veteran status. Our aim is to create a supportive environment where every team member has the opportunity to reach their full potential and contribute to our shared goals. If you share our passion for equality and diversity and want to be part of a team that values your unique contributions, we encourage you to apply and join us on our mission to make a difference. Our hiring process Stage 1: Applied Stage 2: Review Stage 3: Interview Stage 4: Hired