Overview
* Hybrid working Opportunity (2 days in office).
* Opportunity to Work with a Global Brand.
About Our Client
This opportunity is with a medium-sized organisation in the industrial and manufacturing sector, known for its strong commitment to quality and customer focus. The company operates in the Wirral and offers a professional and collaborative work environment.
Job Description
* Manage customer orders from receipt to delivery, ensuring accuracy and timely processing.
* Act as the primary point of contact for customer inquiries, providing clear and helpful responses.
* Coordinate with internal departments, such as production and logistics, to resolve issues and fulfil customer requirements.
* Maintain accurate records of customer interactions and order statuses in the company's system.
* Monitor stock levels and liaise with the supply chain team to ensure product availability.
* Handle any complaints or concerns in a professional and efficient manner, aiming for prompt resolution.
* Support the sales team by providing customer-related information and updates as needed.
* Contribute to improving processes and procedures to enhance the overall customer experience.
The Successful Applicant
A successful Customer Coordinator should have:
* Previous experience in a customer service or coordination role, ideally within the industrial or manufacturing sector.
* Strong organisational and multitasking abilities to manage multiple priorities effectively.
* Excellent communication skills, both written and verbal, to engage with customers and internal teams.
* A proactive approach to problem-solving, with the ability to work independently and as part of a team.
* Attention to detail to ensure accuracy in order processing and record-keeping.
* Strong organizational and communication skills, with the ability to multitask effectively.
* Previous experience in sales support, customer service, or operations is desirable.
* Familiarity with ERP systems and order processing is advantageous.
* German language skills are beneficial but not essential.
What\'s on Offer
* Competitive salary, depending on experience.
* Permanent position with opportunities for career growth within the industrial and manufacturing sector.
* Supportive work-life balance.
* Collaborative and professional company culture.
* Access to training and development resources to enhance your skills.
#J-18808-Ljbffr