Commercial delivery lead

Future ERP Commercial Delivery Lead / Programme Director

Royal Mail is embarking on one of the most ambitious commercial and technology transformations in the UK — modernising end‑to‑end Customer‑to‑Cash (C2C) processes and implementing a new SAP S/4HANA platform that will reshape how we serve millions of customers. We are now seeking a Future ERP Commercial Delivery Lead / Programme Director to define, lead and deliver the Commercial workstream of this transformation.

This is a rare opportunity to shape the future Commercial, Pricing and Finance operating model of a national institution, influencing revenue, margin, customer experience and long‑term commercial strategy at scale.

As the senior leader for the SAP Commercial workstream, you will:

• Define the future Customer‑to‑Cash operating model across Commercial, Pricing and Finance, ensuring it is simplified, scalable and commercially effective.
• Lead transformation of the product portfolio and pricing architecture, ensuring alignment to commercial strategy, regulatory requirements and revenue protection.
• Own Commercial decision‑making within the programme, structuring complex trade‑offs and presenting clear, decision‑ready recommendations to the Commercial Leadership Team and Executive Board.
• Drive delivery of the Commercial workstream across Discovery, Design, Implementation and Deployment, ensuring outcomes are achieved on time and to the highest standard.
• Influence and align senior stakeholders, including C‑suite and C‑suite‑1 leaders, across Commercial, Pricing, Finance, Customer Experience, Operations and Technology.
• Protect and unlock commercial value, ensuring revenue, margin and customer impacts are fully understood and optimised.
• Lead customer migration strategy, ensuring a smooth transition from legacy systems to the future ERP platform.
• Shape Commercial data strategy, ensuring data structures support accurate pricing, billing and scalable operations.
• Provide oversight of System Integrators and delivery partners, ensuring solutions remain business‑led and aligned to Commercial strategy.
• Lead Commercial elements of the business case, influencing investment decisions across an £80m transformation programme.

This is a role for a strategic thinker who can also drive execution — someone who can simplify complexity, influence at the highest levels and deliver meaningful commercial outcomes.

Why this role matters

Your decisions will directly influence:

• 120,000+ B2B customers
• 1 million SME customers
• End‑to‑end Customer‑to‑Cash processes, including pricing, billing, invoicing and collections
• The commercial effectiveness and revenue performance of one of the UK’s most recognised organisations

You will shape how Royal Mail competes, grows and serves customers for the next decade.

What you’ll bring

Key Skills

• A proven track record leading large‑scale, cross‑functional transformation programmes with significant commercial impact
• Strong commercial acumen, ideally with experience in pricing, revenue management or Customer‑to‑Cash
• Demonstrable ability to influence and align senior stakeholders, including C‑suite
• Ability to operate strategically and tactically, translating complex challenges into clear decisions
• Strong decision‑making capability, including structuring options and evaluating trade‑offs
• Experience working with System Integrators and holding partners to account
• Experience with SAP S/4HANA or equivalent ERP platforms

Desirable:

• Experience of SAP S/4HANA transformations in Commercial or C2C domains
• Knowledge of pricing and billing platforms (e.g., SAP BRIM, CPQ)
• Experience integrating ERP with CRM platforms such as Salesforce
• Experience in regulated or high‑complexity operational environments
• Familiarity with Royal Mail’s products, services and customer segments

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

*Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. (delete if essential criteria only)

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:

Closing Date: . 20th June 2026 Please note, this advert may close early if the appropriate number of applications has been reached.

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