Working Pattern: Hybrid (Onsite 3 days a week)
The Opportunity🚀
MandM is evolving how we deliver technology - moving away from traditional project-based delivery to a more product-led, outcome-focused model. We are now looking for a Senior Agile Delivery Manager to play a key role in shaping and driving this transformation across multiple teams and initiatives. This is not a squad-level role. You will operate across teams and product areas, owning delivery outcomes, improving predictability, and helping us scale how we deliver value.
If you are passionate about building high-performing teams, improving delivery at scale, and influencing how organisations deliver technology, this is an opportunity to make a real impact.
Who Are We?
MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.
We offer our customers fantastic value by partnering with companies where we’ve built long-term relationships, enabling us to offer big household names and up-and-coming brands at great prices all year round.
We are located in the heart of Hereford City Centre in our brand new, state-of-the-art office. The modern, stylish workspace was designed to encourage collaboration, teamwork and creativity — everything MandM is all about.
As our business continues to grow, we are investing in our delivery capability and evolving how we operate. Now is an exciting time to join our journey.
More than a role
🚀 Career Growth: Real opportunity to shape and grow delivery capability
🎁 Employee Discounts: Stay stylish with exclusive discounts
🏖️ Generous Holiday Allowance: 5 weeks + option to buy more
🎂 Birthday Delight: Take your special day off
The Role Scope
As a Senior Agile Delivery Manager, you will lead delivery across multiple squads, product areas, or strategic initiatives.
Your focus will be on ensuring outcomes are delivered predictably, at pace, and aligned to business priorities. You will drive consistency, improve delivery performance, and enable teams to operate effectively within a fast-moving environment.
You will work closely with Product, Engineering, and business stakeholders, acting as a senior leader within the Delivery function — setting standards, coaching teams, and influencing how delivery operates across the organisation.
Role key responsibilities:
* Take end-to-end accountability for delivery across multiple teams or initiatives
* Ensure outcomes are delivered predictably, aligned to priorities, and at pace
* Proactively manage risks, dependencies, and delivery challenges
* Coach teams on Agile principles using a pragmatic, “right-fit” approach
* Build high-performing, accountable teams focused on ownership and continuous improvement
* Lead coordination across squads and stakeholders
* Manage dependencies, sequencing, and alignment to maintain delivery momentum
* Own delivery planning, forecasting, and progress tracking
* Provide clear, data-driven insights on delivery health, risks, and trajectory
* Ensure governance supports delivery rather than slows it down
* Lead quarterly planning cycles, ensuring priorities and dependencies are clear
* Adapt plans as needed to respond to change and business needs
* Build strong relationships across Technology and the wider business
* Provide clarity, challenge, and direction to support successful outcomes
* Confidently manage expectations and influence decision-making
* Define and track meaningful delivery metrics (e.g. cycle time, throughput, predictability)
* Use data to improve delivery flow, team performance, and overall effectiveness
* Contribute to and shape delivery standards and ways of working
* Support and mentor other Delivery Managers to raise capability across the function
About You
* Proven experience leading delivery across complex, multi-team technology initiatives
* Strong understanding of Agile principles, applied pragmatically in different contexts
* Experience coaching and developing high-performing teams
* Confident working with senior stakeholders and influencing decisions
* Strong experience in planning, forecasting, and delivery reporting
* Ability to translate delivery data into clear, actionable insights
* Commercial awareness with a focus on delivering business value
* Experience using Jira and Confluence
* Proactive, outcome-driven mindset with strong ownership and accountability
* Experience in e-commerce, retail, or logistics environments
About Us
Why Join MandM?
* Be part of a genuine transformation in how we deliver technology
* Play a key role in shaping delivery across multiple teams and product areas
* Work in empowered, cross-functional teams
* Influence senior stakeholders and drive real business outcomes
* Opportunity to make a measurable impact at scale
If you are motivated by improving delivery performance, enabling teams, and driving meaningful outcomes, we’d love to hear from you.
About Us
Our Values
At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.
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