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Head of learner services

Cardiff
Coleg y Cymoedd
Service
€10,000 - €40,000 a year
Posted: 8h ago
Offer description

Join to apply for the Head of Learner Services role at Coleg y Cymoedd.

Location: Nantgarw Campus


Role Overview

The Head of Campus Services will lead the provision of comprehensive front-of-house campus and learner services support across multiple campuses. This role involves managing a team of multi-skilled staff and working closely with the Interim Executive Director of Campus Operations to ensure a quality, friendly, and customer-focused service.


Key Responsibilities

* Lead and manage the provision of learner and campus services to learners, staff, and guests.
* Manage staff in Campus Services Leads to ensure operational efficiency and effectiveness.
* Deputise for the Interim Executive Director of Campus Operations as appropriate.
* Oversee administration of learning grants, transport services, travel expenses, free meals, nursery provision, and learner ID badges.
* Coordinate college recruitment, enrolment, and induction activities with other college leaders.
* Manage disciplinary meetings in conjunction with the Interim Executive Director of Campus Operations or Assistant Principals.
* Lead administration duties and finances within Campus Services.
* Support resource utilization on campus, including room/space management.
* Represent Campus Services in cross-college groups.
* Uphold college behaviour and disciplinary policies.
* Assist with publicity events, community activities, and stakeholder engagement.


Community and Commercial Activities

* Coordinate commercial activities on campus.
* Liaise with local community groups to promote the college.
* Support inductions and enrollments with the Admissions team.


Additional Duties

* Comply with the College Equality of Opportunity Policy.
* Participate in performance management and review processes.
* Attend staff meetings and training sessions.
* Follow Fire and Health & Safety regulations.
* Perform other duties as required by the college.


Job Details

* Seniority Level: Director
* Employment Type: Full-time
* Job Function: Management and Manufacturing
* Industry: Higher Education

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