Job Description
We are partnering with a fast-growing SaaS company in the travel technology sector, headquartered in Stockport. With strong momentum across Europe and a growing portfolio of international clients, our client is looking for a highly motivated German-Speaking Customer Success Manager to join their expanding team. This role will focus on supporting and growing existing customer relationships, guiding clients through on-boarding and implementation, and working closely with senior stakeholders.This is a hybrid role with a few days working from the office per month. With the opportunity to access the office more frequently.Key Responsibilities:
* Managing day-to-day relationships with a portfolio of European clients
* Supporting clients through on-boarding, implementation, and ongoing use of the platform
* Identifying opportunities to upsell or enhance the use of the product based on client goals
* Working cross-functionally with internal teams to deliver tailored customer solutions
* Helping to solve client queries and proactively improve customer satisfaction and retention
About You:The ideal candidate will be fluent in German and bring a proactive, tech-savvy mindset to client management. You will have excellent communication skills, a natural ability to build rapport, and a keen interest in helping clients succeed with digital tools.Profile:
* Fluency in both German and English, written and spoken, is essential for the role
* Previous experience in Customer Success, Account Management, SaaS or Technical Support
* A strong communicator with the confidence to lead client calls and product demonstrations
* Technically minded, with the ability to quickly understand and explain digital products
* Project Management skills, with the ability to manage multiple clients and priorities simultaneously
* Experience using tools such as Salesforce, Jira, or other CMS platforms is beneficial
* A proactive team player with a solutions-oriented mindset and strong attention to detail
To apply, please send your CV in English and in Word format to Alexia.languagematters is acting as an employment agency in relation to this vacancy.