Are you passionate about engaging with communities, helping others, and maintaining a positive atmosphere? This role might be for you.
Our client is on a mission to integrate health and wellness into everyday life with straightforward, science-supported products. They've cultivated a dynamic and devoted community that thrives on sharing tips and engaging discussions.
We're seeking two Community Executives to be the engaging presence of their brand online. Responsibilities include fostering discussions, ensuring customer satisfaction, and maintaining a safe and welcoming environment. This role involves reporting to the Head of Customer Satisfaction and collaborating with the Marketing team to ensure aligned and impactful communication. You'll act as both a community host and an insightful observer, capturing and relaying community trends and interests.
What you'll do:
* Respond to comments and direct messages across social media channels in a timely and friendly manner.
* Elevate special community experiences, such as recognising personal customer stories with unique treatment.
* Moderate the online community to keep discussions lively, respectful, and beneficial.
* Address customer service inquiries professionally, ranging from order questions to product advice.
* Identify and escalate recurring issues or feedback to relevant teams.
* Monitor and relay significant community conversations and trends to help shape our content and campaigns.
* Uphold our brand's tone of voice across all interactions.
Who you are:
* You have experience in community management, customer service, or related fields.
* Strong online communication skills with a personable touch.
* Ability to remain composed under pressure and manage multiple discussions.
* Understanding of how to nurture thriving online communities.
* Interest in health, wellness, and making a positive impact.
Salary: £30,000 to £35,000 DOE
Logistics: Clitheroe office - Flexible hybrid working environment, ideally based in the North West for team day participation.
More details:
25 days annual leave + bank holidays
Employee discounts