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Customer Service Assistant (Part Time)
Location: Swinton, Manchester
Working Pattern: Tuesday, Wednesday, Thursday, Friday (2pm–6pm) and Saturday (9am–5pm)
Overview
We are seeking a reliable and customer‑focused Customer Service Assistant to join our team on a part‑time basis. This role is ideal for someone who enjoys working with people, can handle a variety of customer enquiries, and is comfortable working in a fast‑paced environment. You will be the first point of contact for customers, ensuring they receive a positive and professional experience.
Key Responsibilities
* Provide excellent customer service in person, over the phone, and via email
* Assist customers with enquiries, orders, and general support
* Maintain accurate records and update internal systems as required
* Handle transactions and process payments where applicable
* Ensure the customer area is clean, organised, and welcoming
* Support the wider team with administrative tasks
* Follow company policies and procedures to maintain service standards
Skills and Experience
* Previous experience in a customer service or front‑of‑house role is desirable
* Strong communication and interpersonal skills
* Ability to remain calm and professional under pressure
* Good organisational skills and attention to detail
* Confident using basic computer systems and software
* A positive attitude and willingness to learn
Working Hours
* Tuesday–Friday: 2pm–6pm
* Saturday: 9am–5pm
What We Offer
* Supportive team environment
* Training and development opportunities
* Competitive hourly rate
* Stable part‑time working pattern