Company Description We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it's the ideal time to join us. As a valued team member, you'll receive the following benefits: Competitive annual salary Tips: Receive a share of uncapped tips Paid breaks Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts) Nest Pension Scheme: We contribute 3% to your pension. Life Insurance: Coverage provided for peace of mind Long Service Awards: Celebrate your career milestones with us Online learning: Access supplementary online courses to enhance your skills Uniform: We provide a free team uniform Retail Discount Scheme: Enjoy discounts and offers at selected retailers Employee Assistance Programme: Access to support and resources whenever you need them Food and Soft Drinks Discounts Job Description Grosvenor Casino, Walsall As the Casino Manager, you'll play a crucial role in coordinating the smooth running of all gaming activities in the club, ensuring customers are kept excited throughout their experiences. Your leadership is vital for ensuring your teams are fully equipped with everything they need to delight and entertain our customers. Understanding the distinct gaming preferences and requirements of each visitor is at the core of your duties, ensuring everyone has an incredible experience and absolutely loves the time they spend within the Casino. This personalised approach ensures that every customer not only has their expectations met but exceeded, promoting an atmosphere of exclusivity and tailored service. Keeping the games clean and guests smiling is key in your role, ensuring everyone walks away with tales of an epic night out. Qualifications The ability to maximise performance in all areas of the Gaming floor with a laser focus on customer excellence. A strong understanding of Gaming and being Au-fait with what customers are looking for from their experiences within a Casino A Customer-Centric approach that will drive high engagement and confidence in your teams to provide first-class customer service that excites and entertains. Demonstrable experience of driving revenue with a commercial mindset focused on profitability Previous or current Casino Management experience, an excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets Additional Information