Senior Technical Support Engineer
Salary: £55000 - £65000 + Excellent Benefits
Location: Cheltenham, Gloucester – Hybrid
Clearance Required: You are required to hold an eDV level security clearance
Are you an experienced Support Engineer ready to step into a senior role within a high-impact, mission-critical environment?
We're working with a global leader in Cyber & Intelligence who are actively seeking a Senior Support Engineer to join their dynamic and fast-paced operations team. This is a unique opportunity to work on secure platforms used by high-profile government and defence clients, where your technical expertise will truly make a difference.
Role Overview
As a Senior Support Engineer, you'll play a pivotal role in maintaining and optimising secure, large-scale infrastructure. From proactive system monitoring to incident resolution and collaboration with engineering teams, you'll ensure the seamless performance and security of essential systems.
Key Responsibilities
1. Provide advanced technical support for complex, live systems
2. Monitor critical infrastructure to ensure optimal uptime and reliability
3. Troubleshoot issues across Linux servers, applications, and cloud environments
4. Work closely with development teams to resolve incidents quickly and efficiently
5. Identify and mitigate technical risks