Corporate Communications And Marketing Officer
Location: Town Hall, CV11 5AA
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 14.84 per hour
Job Ref: (phone number removed)
Responsibilities
Build positive relationships with Elected Members, officers, partners, media organisations, and the community by supporting the delivery of professional internal and external communications activities and events that positively promote the Council, its corporate and civic activities, strategies, services, and successes.
Provide advice, support, and action on corporate communications, media, and events. Support people across the Council’s service units, projects, and activities to communicate well on behalf of the organisation.
Develop content for use in Council communications channels and the ongoing use of those channels to promote the Borough and the Borough Council.
Contribute to the delivery and review of service standards, quality, and performance targets in accordance with Corporate delivery and business plans.
Ensure that due regard is given to all enquiries, requests, and complaints from Elected Members and customers, and ensure that any necessary action is taken efficiently.
Foster and contribute to the creation of an open environment within the Council, where employees feel supported, involved, and consulted, seeking excellence in all we do.
Work in compliance with the Council’s policies on Health and Safety, Equal opportunities, Customer Care, Discipline and Grievance, and any other adopted Corporate Policies.
Make use of the technology available to improve services and communications.
Network and support working relationships and partnerships with officers, Elected Members, businesses, visitors, and other agencies as required to fulfil the job purpose.
Lead within the team in identifying communications activity and content that will best inform and manage external media.
Research, create, publish, and distribute press releases, social media posts, video, and other content relating to events across the Borough Council, and ensure prompt and appropriate responses to all media queries received.
Maintain a forward plan for all media channels, assist in identifying opportunities for positive news stories, and devise strategies for mitigating circumstances which have potential to cause adverse publicity.
Assist in the production of content for all Council online and offline communications channels, including researching, writing stories, creating and editing visual content and video, and overseeing design and print processes.
Carry out day-to-day activities, including daily website maintenance, responding to queries within deadlines, the preparation and distribution of press releases, and managing inboxes and social media accounts supported by the department.
Provide advice when appropriate on media relations and use of social media channels to employees and Councillors.
Advise on the use of the corporate identity and appropriate themes and displays for public events and activities. Assist in ensuring internal and corporate documents comply with corporate style guidelines.
Actively seek out ways to improve communications activity and make the best use of digital marketing resources to promote services, activities, and events.
Contribute towards devising innovative ideas for internal and external communications within set budgets.
Manage and publish content within the Council’s website(s) and moderate/update these sites as directed.
Assist in the development, review, and delivery of corporate strategies including internal and external communication, consultation, and media protocol.
With the communications and marketing manager, manage communications planning processes on behalf of the team.
Person Specification
Recent and relevant experience in one or more of the following: media relations, journalism, social media communications.
Political awareness and understanding.
Experience of managing projects and working within deadlines.
Experience of working with the general public.
Educated to a level 3 or equivalent in a relevant subject.
High level of numeracy and literacy.
Able to perform the role of a good ambassador for the Council, maintaining a confident and professional image at all times.
Excellent oral and written communication skills.
Good standard of keyboard skills and proficiency with a range of computer software packages, including Microsoft Office and use of the internet.
Understanding of, and commitment to customer care.
Able to handle sensitive, complex, and confidential enquiries in a diplomatic and efficient manner.
Be able to work on own initiative.
Able to organise time effectively, work within tight deadlines, and maintain accurate records.
Excellent administrative and organisational skills.
Ability to network with other agencies and outside bodies.
Self-confident and able to work under pressure in difficult situations.
Sets own high standards of performance.
Be able to work in support of and as part of a team and share ideas within a team environment.
Tact and diplomacy in all interpersonal relationships with the public, employees, Councillors, and colleagues.
Personal integrity and ability to maintain confidentiality.
High level of personal energy, motivation, and enthusiasm.
To understand and be committed to the Council’s Core Values and Vision.
Good attendance record.
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