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Would you like to work for a company that offers:
* £250, up to £1000 cash incentives when referring a friend to join our team - T&C's apply
* Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up
Benefits when you join us include:
* Meals provided during shifts
* Sales incentives and initiative rewards
* Discounted / free use of leisure facilities (hotel specific)
* Free parking (hotel specific)
* Discounted or free stays in our hotels as rewards & recognition incentives
* Opportunities for personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships - T&C's apply
* Annual holiday entitlements including bank holidays
* Option to purchase additional holiday entitlements
* Pension enrollment
Are you a good fit?
* Passionate and eager to learn
* Positive attitude, making guests smile
* Genuinely friendly and caring
* Experience in managing and developing people
* Previous department management and P&L experience
* Strong leadership, interpersonal, and communication skills
* Availability for morning, afternoon/evening, and weekend shifts
* Consistently deliver exceptional customer experiences
* Front Office supervisory experience in hotel, leisure, or retail sectors
* High commercial awareness and sales skills
* Familiarity with Property Management Systems like On Q
* Experience in branded hotels with rooms & F&B
About the role:
* Oversee Front Office operations to maintain high standards
* Monitor guest satisfaction levels and trends for continuous improvement
* Recognize regular and VIP guests, promote loyalty schemes
* Maximize room occupancy and rates using up-selling techniques
* Set departmental objectives, work schedules, budgets, policies, and procedures
* Ensure team appearance, standards, and performance through training and teamwork
* Keep staff knowledgeable about hotel services, policies, and local area
* Manage staffing levels to meet demand
* Handle staff performance issues per company policies
* Recruit, train, and develop Front Office staff
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